Tykil Florence
Greensboro
Summary
Telecommunications equipment installer and repairer with extensive experience in setup, maintenance, and troubleshooting of diverse telecom systems. Strong technical skills and problem-solving expertise contribute to improved system efficiency and effective resolution of complex issues. Proven track record of enhancing communication capabilities for organizations through adherence to industry standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cable Field Technician 2
Spectrum
Greensboro
03.2025 - Current
- Executed routine maintenance on various equipment at customer locations.
- Diagnosed and repaired technical issues on machinery and systems promptly.
- Adhered to safety protocols when handling high voltage power sources.
- Repaired damaged cables caused by weather conditions or other factors.
- Tested lines prior to installation to ensure signal strength and service quality.
- Collaborated with customers to assess service needs and preferences.
- Documented service visits, repairs, and maintenance activities in company software.
- Ensured compliance with safety regulations during all field operations.
Nodal Network Systems And Satellite Operator-Maintainer
U.S. Army
Fort Liberty
03.2017 - 11.2024
- Help. Call manager VoIP and soft phone. Building tunnels. Maintenance. Watching network. Cisco router, switches, vm's.
- Combat life saver certification. Top secret, secret classified network's tunnels. Desk
- Streamlined communication processes among team members, fostering collaboration and improving response times during emergency situations.
- Working with signal intelligence sustainment company 2nd infantry division in korea. first year in service as the joint node network operator for division netops
- Worked with. 2nd infantry divison. 2-17 field artillery battalion as tatical communicatios node network operator ans satelite operator/maintainer
Lead Supervisor
Wet N Wild
Greensboro
05.2012 - 11.2024
- Supervised daily operations, ensuring compliance with safety standards and regulations.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Coordinated team schedules to optimize workflows during peak attendance periods.
- Managed inventory levels, ordering supplies for efficient park operations.
- Conducted regular inspections of facilities to maintain cleanliness and safety standards.
- Resolved guest inquiries and complaints, prioritizing customer satisfaction.
- Developed training programs to enhance employee performance and engagement.
- Monitored staff performance, providing actionable feedback and coaching on job responsibilities.
Education
High School or equivalent -
Southeast Guilford High School
Greensboro, NC12.2015
Skills
- Cisco routers and Ethernet
- Communication skills
- Computer networking and troubleshooting
- Customer service and support
- Help desk and VoIP configuration
- Leadership and team coordination
- Employee training and teaching
- System maintenance and equipment management
- Telecommunication and WAN management
Certification
- Combat life saver
- Guard Card
- Driver's License
Languages
English
Affiliations
gym
Timeline
Cable Field Technician 2
Spectrum
03.2025 - Current
Nodal Network Systems And Satellite Operator-Maintainer
U.S. Army
03.2017 - 11.2024
Lead Supervisor
Wet N Wild
05.2012 - 11.2024
High School or equivalent -
Southeast Guilford High School