Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tykia Williams

Scotland Neck

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
2023
2023
years of post-secondary education

Work History

Customer Service Representative

Alorica
Humble
11.2022 - 12.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Provided product information to enhance customer understanding and satisfaction.
  • Utilized company software to track customer interactions and feedback accurately.
  • Handled high call volumes while maintaining professionalism and composure.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Southeast Collegiate Prep Academy
Halifax, NC

Skills

  • Customer service
  • Complaint resolution
  • Product knowledge
  • Call management
  • Conflict resolution
  • Time management
  • Stress management
  • Call center experience
  • Documentation
  • Inbound and outbound calling
  • Typing proficiency
  • Problem resolution
  • Complaint handling

Languages

English
Full Professional

Timeline

Customer Service Representative

Alorica
11.2022 - 12.2025

Southeast Collegiate Prep Academy
Tykia Williams