Tykera Lynch
Rocky Mount
Summary
Self-motivated customer service team member passionate about utilizing skills to maximize customer retention. Highly accurate and efficient with strong investigation, problem-solving and critical thinking skills. Expert in correcting issues with little oversight and bringing several years' experience in the field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Advocate I
Centene
08.2025 - Current
- Handled 60-80 high-volume inbound calls, made outbound calls, and communicated via email to address member inquiries and resolve issues
- Verifying member's insurance eligibility and benefits with members and providers
- Assisted members and providers under 2 different Medicaid Managed Care Organizations (Carolina Complete Health & Fidelis Care NY)
- Changing PCP's for members and locating doctors that are in network
- Reviewing claim approval & denials for CPT codes, advising of authorizations and submitting prior authorizations for the member when applicable
Seasonal Consumer Service Advisor
The LEGO Group
Enfield
08.2024 - 01.2025
- Placing orders for customers and processing payments
- Cancelling orders, changing shipping addresses, updating LEGO Insider's account info
- Sending/responding to customers emails
- Experience in Salesforce and CRM
- Creating shipping labels and creating reshipments
Patient Concierge Specialist
Millennia
Cary
05.2023 - 11.2023
- Assist customers with their accounts with multiple providers in network with Millennia.
- Collection of payments on accounts with outstanding balances during incoming calls and also attempting outbound calls to try to collect payments owed to their provider.
- Speaking with patients in reference to making sure their insurance covered their portion of the visit if necessary.
Customer Service Representative
FCR
Roseburg
11.2021 - 03.2022
- Processed loans and assisted customers with troubleshooting and inquiries regarding loan details at Upstart.
- Responded to incoming calls, helping customers navigate changes to their loan accounts.
Education
Arts -
Nash Community College
Rocky Mount, NCHigh School Diploma -
SouthWest Edgecombe High School
Pinetops, NCSkills
- Customer service
- Customer advocacy
- High-volume call handling
- Conflict resolution
- Claims processing
- Cost analysis
- Regulatory compliance
- Product management
- Mobile application support
- Salesforce CRM expertise
- Google Workspace
- Windows
- Inventory Control
- Attention to detail
Certification
Food Handler Certification, ServSafe
Timeline
Customer Service Advocate I
Centene
08.2025 - Current
Seasonal Consumer Service Advisor
The LEGO Group
08.2024 - 01.2025
Patient Concierge Specialist
Millennia
05.2023 - 11.2023
Customer Service Representative
FCR
11.2021 - 03.2022
Arts -
Nash Community College
High School Diploma -
SouthWest Edgecombe High School