Summary
Overview
Work History
Education
Skills
Timeline
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Tyhia Washington

Monroe

Summary

Customer Solutions and Logistics Specialist with over 4 years of experience in customer service, sales retention, and logistics coordination. Proficient in Salesforce and Oracle SCM for issue resolution and operational support. Demonstrated success in achieving performance targets in both remote and office settings.

Overview

5
5
years of professional experience

Work History

Residential Sales Retention

Charter Communications
04.2025 - Current
  • Provide high-volume inbound and outbound customer service with a focus on retention and sales across residential accounts.
  • Use persuasive communication techniques to retain customers considering cancellation by offering customized solutions and product bundles.
  • Educate customers about service features, benefits, and promotions to encourage upgrades and reduce churn.
  • Consistently meet or exceed performance metrics including customer satisfaction (CSAT), sales conversion, and call quality.
  • Resolve billing disputes and service issues efficiently while identifying opportunities to enhance the customer experience.
  • Utilize Salesforce CRM and internal billing systems to document customer interactions and track service resolutions.
  • Collaborate with cross-functional teams to troubleshoot service disruptions and follow up to ensure resolution satisfaction.
  • Navigate multiple systems simultaneously while maintaining professionalism and delivering seamless customer support.

Logistics Coordinator Freight / Supply Chain Supervisor

Joss & Main/Wayfair
01.2021 - 02.2025
  • Managed logistics for approximately 70 drivers weekly using Salesforce and Oracle SCM Cloud.
  • Provided remote support for drivers and customers via phone, email, and live chat.
  • Scheduled and optimized delivery routes, improving efficiency and reducing delays.
  • Resolved delivery issues in real time, collaborating with warehouse and customer service teams.
  • Monitored KPIs and delivery metrics to identify operational gaps and improve performance.
  • Handled multiple projects and deadlines while working independently and across teams.

Customer Help Desk Associate

Walmart
03.2020 - 11.2020
  • Delivered exceptional customer service by resolving inquiries efficiently via in-store and remote communication tools.
  • Maintained accurate transaction records and balanced cash drawers.
  • Helped customers with product knowledge and resolved complaints to ensure satisfaction.

Education

Associate of Applied Science - Information Technology

South Piedmont Community College
Indian Trail, NC
08.2025

High School Diploma -

Monroe High School
Monroe North Carolina
06-2020

Skills

  • Logistics & Transportation Coordination
  • Data Entry & Order Management
  • Scheduling & Route Optimization
  • Supply Chain Operations
  • Customer Service & Issue Resolution (Phone, Email, Chat)
  • Salesforce & Oracle SCM Cloud
  • Reporting & Performance Metrics
  • Problem-Solving & Critical Thinking
  • Cross-Functional Team Collaboration
  • Remote & In-Office Work Efficiency & Communication

Timeline

Residential Sales Retention

Charter Communications
04.2025 - Current

Logistics Coordinator Freight / Supply Chain Supervisor

Joss & Main/Wayfair
01.2021 - 02.2025

Customer Help Desk Associate

Walmart
03.2020 - 11.2020

Associate of Applied Science - Information Technology

South Piedmont Community College

High School Diploma -

Monroe High School

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Tyhia Washington