Problem solving
Writing
Organizing
Learning new skills
DIY projects
Tyesha Simpson
Apex,NC
Summary
Results-driven Assistant Manager with extensive experience in sales, personnel management, technical support, debt collection, and inventory management. Committed to enhancing customer service through comprehensive product knowledge and effective staff training. Leverages organized strategies to optimize daily operations and improve team performance, fostering high engagement and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Retail Consultant
T-Mobile
Apex, NC
10.2018 - Current
- Cultivated a loyal and highly satisfied customer base through proactive communication and consistent reliability.
- Assisted in identifying issues to enhance customer satisfaction. Supported efforts to promote additional products to existing clients.
- Oversaw the organization and maintenance of customer account documentation to support operational efficiency.
- Facilitated timely processing of payments and contracts to ensure account accuracy.
- Executed both manual and automated outbound calling strategies within a call center environment to streamline communication efforts.
- Excels in managing multiple tasks simultaneously under pressure.
- Accurately documents customers' accounts
Shift Manager
McDonalds
Salisbury, NC
04.2014 - 09.2018
- Coordinated schedules, managed time off requests, and secured coverage for short shifts to maintain staffing levels.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
Education
Associate of Applied Science - Business Administration
Rowan Cabarrus Community College
Salisbury, NC08.2019
Skills
- Skilled at multi-tasking
- Easy to empathize with others
- Active listener
- Time- management skills
- Data entry
Accomplishments
- Documented and resolved customer conflictions which led to satisfactory results.
Certification
- Computer IT Training
- Microsoft Training
Interests
Timeline
Lead Retail Consultant
T-Mobile
10.2018 - Current
Shift Manager
McDonalds
04.2014 - 09.2018
Associate of Applied Science - Business Administration
Rowan Cabarrus Community College
Personal Information
Always looking for growth opportunities within.
Certifications
08-2019