Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyerra J. Serran

Monroe,NC

Summary

Friendly, courteous, and experienced service professional, with extensive experience in customer-facing interaction. Strong verbal communication skills, allowing clear and efficient interaction with guests and colleagues. Ability to handle multiple tasks and requests without compromising service quality. Takes pride in maintaining work environments and performs tasks to meet goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dental Assistant

Oasis Dentistry
07.2024 - 06.2025
  • Prepared treatment rooms and instruments, maintaining sterile and organized environment for procedures.
  • Collaborated with dentists to streamline workflows and optimize patient care processes.
  • Conducted preliminary assessments, recording vital signs and medical histories accurately for dentist review.
  • Trained new staff members on office protocols and best practices for patient interaction.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices..
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Performed four- handed dentistry and chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Eaglesoft and Dentrix
  • CPR certified
  • Invisalign
  • Intraoral Camera and Nomad Pro
  • Pouring models

Waitress

Napoli Italian Restaurant
08.2023 - 08.2024
  • Works well with team, collaborating with kitchen staff, hosts, and other servers to maintain service flow; Ensures quality of dishes on behalf of restaurant; measures, mixes, and preps raw materials according to specifications and recipes; Assists with cashier and general restaurant operations; Notifies supervisor as well as handles member/guest complaints.
  • Greets guests promptly and courteously; takes accurate orders and communicates them efficiently.
  • Prepares and delivers entrees, beverages, and appetizers quickly; maintains awareness of newly seated tables in assigned sections and assists in cleaning tables and resetting them for new guests.
  • Exudes a courteous attitude, ensuring guests’ dietary needs are fully accommodated; provides a “customer first” experience in accordance with business principles.

Waitress

First Watch
05.2023 - 06.2024
  • Provided excellent customer service to foster satisfaction and loyalty; operated in accordance with corporate guidelines and programs; helped maintain sanitation standards throughout the restaurant, including prep and sales areas; assisted management with keeping interactive retail operations; communicated temperature breakdowns to kitchen supervisors.
  • Delivered entrees immediately after preparation; conducted quality check-backs with guests to ensure satisfaction.
  • Maintained awareness of newly seated guests; ensured transactions; greeted and seated guests promptly, creating a welcoming atmosphere; took and served food and beverage orders with accuracy and efficiency.
  • Maintained safety protocols throughout department according to First Watch standards.

Receptionist

H&R Block
01.2023 - 04.2023
  • Provided exemplary customer service, over the phone, offering solutions and answering questions about services. Advocated for customers, showing compassion to calmly resolve and de-escalate customer concerns. Assisted with initial opening and maintained customer accounts by recording account information. Worked with tax clients helping them to understand tax-related rules and regulations.
  • Facilitated and coordinated executive communications including taking calls and responding to emails.
  • Resolved customer inquiries and complaints that required management-level escalation; adhered to store’s compliance and regulations during the peak tax season.
  • Handled all incoming and outgoing telephone calls / inquiries, promptly giving a warm, courteous welcome and using the conglomerate’s agreed-upon salutation.

Waitress

Waffle House
07.2021 - 04.2023
  • Observed customer flow and inserted managerial controls during peak seating times; adhered to quality policy by exceeding company expectations; Made sure service was customer focused and supported continuous improvement activities; established long-term customer relationships by building trust and promoting company family values. Performed troubleshooting and basic maintenance of equipment.
  • Ensured accuracy in taking orders and delivering items to guests; cleaned work area and sanitized equipment.
  • Completed all required paperwork needed for inventory auditing efforts; completed assigned side work tasks to support overall operations; followed safety protocols and procedures as per OSHA and company-enforced regulations.
  • Utilized point-of-sale (POS) systems for processing payments and managing transactions.

Education

Certifications - Dental Assistant

D.A Acadmey
Concord
08.2024

High School Diploma -

Piedmont High School
2023

Skills

  • Communicative
  • Social Media Platforms
  • Leadership
  • Fast learner
  • Great time management
  • Customer service and patient care
  • Teamwork/ team player
  • Multitasking
  • Adaptivity
  • Infection control
  • Listening skills

Certification

Dental assistant

CPR

Dental radiology

Dental office emergencies

Dental nitrous and oxide monitoring

Timeline

Dental Assistant

Oasis Dentistry
07.2024 - 06.2025

Waitress

Napoli Italian Restaurant
08.2023 - 08.2024

Waitress

First Watch
05.2023 - 06.2024

Receptionist

H&R Block
01.2023 - 04.2023

Waitress

Waffle House
07.2021 - 04.2023

Certifications - Dental Assistant

D.A Acadmey

High School Diploma -

Piedmont High School

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Tyerra J. Serran