TYERE J. WIGGINS
Greensboro
Summary
Highly motivated and enthusiastic professional consistently surpassing customer and patron expectations with a cheerful and upbeat demeanor. Maintains calm and composure in high-pressure situations, effectively reducing customer dissatisfaction through prompt acknowledgment, clear communication, and targeted solutions. Expertise lies in finding win-win resolutions with a meticulous approach for efficient resolution of CRM issues.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
TRCI MINISTRIES
09.2018 - Current
- Facilitated efficient office functioning by providing administrative aid.
- Responds to emails and other digital queries and correspondence
- Safeguarded sensitive information to maintain security through adherence to established guidelines.
- Collaborates effectively with administrative staff.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Security Professional
Allied Universal
06.2024 - 02.2025
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
Call Center Agent
Integral Resources Inc
04.2020 - 06.2022
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Consulted with customers regarding Service needs, addressing concerns
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Implemented services to assist company in maintaining exceptional client service ratings on external audits
- Completed outgoing calls per day according to assigned call list
- Evaluated customer account information to assess current issues and determine potential solutions
Receptionist
A.B.L.S
03.2020 - 11.2021
- Conducted Insurance verifications for clients through NCTracks.
- Facilitated initial consultations with incoming “Alcoholic Drug Education Traffic School” clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
North Carolina Agricultural & Technical State University
05.2024
HIGH SCHOOL DIPLOMA - MAGNA CUM LAUDE
Vance County Highschool
01.2020
Skills
- Problem Solving
- Communication
- Adaptability
- Analytical Skills
- Punctuality
- Listen First
Affiliations
Spring ‘24 Initiate into the Iota Beta Chapter of Phi Mu Alpha Sinfonia Fraternity of America Inc.
Timeline
Security Professional
Allied Universal
06.2024 - 02.2025
Call Center Agent
Integral Resources Inc
04.2020 - 06.2022
Receptionist
A.B.L.S
03.2020 - 11.2021
Administrative Assistant
TRCI MINISTRIES
09.2018 - Current
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
North Carolina Agricultural & Technical State University
HIGH SCHOOL DIPLOMA - MAGNA CUM LAUDE
Vance County Highschool
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