Tyeisha Harris
Raleigh
Summary
Dynamic administrative professional with extensive experience at United Healthcare Group, excelling in customer service and data entry. Proven ability to streamline processes and enhance client satisfaction through effective communication and organizational skills. Adept at utilizing Microsoft Office Suite to improve efficiency and maintain high standards of accuracy in all tasks.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Temporary Solutions, Nc Department Of Revenue
07.2025 - Current
- Assisted in preparing correspondence and reports, maintaining high standards of accuracy and professionalism.
- Supported data entry tasks using Microsoft Office Suite, enhancing document management efficiency within the team.
- Responded to inquiries via phone and email, providing timely assistance to clients and colleagues alike.
- Collaborated with team members on administrative projects, fostering a cooperative work environment focused on results.
- Responded to inquiries from callers seeking information.
Appointment Scheduler
Wake Orthopedics
03.2025 - 05.2025
- Coordinated scheduling of appointments to optimize daily operations and enhance client satisfaction.
- Managed calendar systems for multiple staff members, ensuring efficient use of time and resources.
- Communicated effectively with clients to confirm, reschedule, or cancel appointments as needed.
- Assisted in maintaining accurate records of appointments and client interactions within scheduling software.
Med Tech/Office PCA
Terra Bella
10.2021 - 03.2025
- Collaborated with medical staff to interpret test results and discuss patient care options.
- Trained new technicians on procedures and best practices, fostering team development.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
Claims Analyst
AmeriHealth Caritas
12.2019 - 05.2024
- Analyzed claims data to identify discrepancies and ensure accuracy in processing.
- Assisted in evaluating policy coverage and determining claim eligibility.
- Collaborated with team members to streamline claims processing procedures.
- Reviewed documentation and gathered information to support claim investigations.
Patient Care Coordinator
Aerotek
07.2018 - 03.2019
- Coordinated patient appointments, ensuring optimal scheduling and efficient use of resources.
- Implemented electronic health record systems to streamline patient information management.
- Educated patients on treatment plans, enhancing their understanding and adherence to medical advice.
- Collaborated with healthcare providers to improve communication and care coordination for patients.
Benefits Supervisor
United Healthcare Group
06.2015 - 07.2018
- Led benefits administration team, ensuring compliance with federal regulations and organizational policies.
- Developed and implemented employee benefits communication strategies to enhance understanding and utilization.
- Streamlined benefits enrollment processes, improving accuracy of data entry and reducing processing time.
- Mentored junior staff on benefits policies, fostering a culture of knowledge sharing and continuous improvement.
Customer Service Representative
Total Outsourced Systems
05.2015 - 11.2015
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and loyalty.
- Trained new staff on service protocols, ensuring consistency in customer interactions and support.
- Implemented feedback mechanisms to gather insights for improving service processes and policies.
Customer Service Representative
STERLING NATIONAL CORPORATION
08.2014 - 03.2015
- Analyzed customer feedback data to identify trends and recommend actionable improvements in services offered.
- Guided team members in handling complex issues, fostering a supportive learning environment for skill development.
- Led initiatives focused on elevating the quality of customer service delivery across multiple channels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Security Finance, Financial Services
04.2010 - 05.2014
- Managed daily operations to enhance customer service and streamline branch processes.
- Trained and mentored staff, fostering a collaborative team environment to improve performance.
- Developed and implemented operational strategies to optimize workflow efficiency and reduce errors.
- Analyzed branch performance metrics, providing insights for continuous improvement initiatives.
- Coordinated marketing efforts to promote branch services, increasing community engagement and client acquisition.
- Oversaw compliance with regulatory requirements, ensuring adherence to policies and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Reviewed credit applications for risk factors and credit worthiness.
Education
BBA - Business Administration And Management
Everest College
Florida City, FL01-2014
GED -
Wake Technical Community College
Raleigh, NC12-2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Scheduling
Timeline
Administrative Assistant
Temporary Solutions, Nc Department Of Revenue
07.2025 - Current
Appointment Scheduler
Wake Orthopedics
03.2025 - 05.2025
Med Tech/Office PCA
Terra Bella
10.2021 - 03.2025
Claims Analyst
AmeriHealth Caritas
12.2019 - 05.2024
Patient Care Coordinator
Aerotek
07.2018 - 03.2019
Benefits Supervisor
United Healthcare Group
06.2015 - 07.2018
Customer Service Representative
Total Outsourced Systems
05.2015 - 11.2015
Customer Service Representative
STERLING NATIONAL CORPORATION
08.2014 - 03.2015
Assistant Manager
Security Finance, Financial Services
04.2010 - 05.2014
BBA - Business Administration And Management
Everest College
GED -
Wake Technical Community College