Tyechia Gray
Charlotte
Summary
Strong customer support with extensive background in managing diverse customer inquiries through chat platforms. Known for exceptional communication skills, problem-solving abilities, and adaptability to evolving customer needs. Team-focused with proven track record of collaborating effectively to achieve measurable results. Skilled in multitasking, maintaining composure under pressure, and utilizing various software tools to enhance customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chat Support Specialist
Bae Systems Inc.
12.2019 - 01.2025
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Engage with clients/customers in real-time through chat platforms to address inquiries, provide information about services and systems.
- Handle clients complaints and concerns efficiently and effectively, striving to resolve issues.
Data Entry Clerk
Rentokil
03.2018 - 12.2019
- Inputting various types of data into computer systems or databases accurately and efficiently.
- Organizing and managing electronic and physical records, ensuring they are up-to-date.
- Identifying and correcting inaccuracies or inconsistencies in data sets to ensure clean and reliable data.
Live Chat Agent
Family Dollar Corporate Office
01.2016 - 03.2018
- Initiated and engaged in live chat conversations with website visitors or customers to provide assistance.
- Maintained a professional and courteous demeanor in all interactions with customers.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Education
Bachelor of Arts - Business
Brookstone College of Business
Charlotte, NC06-2010
Skills
- Patience and tolerance
- Complaint handling
- Data Entry Auditing
- Typing speed
- Remote Customer support
- Proofreading
- Quality Assurance
- Report Generation
- Real Time Communication
Certification
Arrhythmia Certificate 2007
Timeline
Chat Support Specialist
Bae Systems Inc.
12.2019 - 01.2025
Data Entry Clerk
Rentokil
03.2018 - 12.2019
Live Chat Agent
Family Dollar Corporate Office
01.2016 - 03.2018
Bachelor of Arts - Business
Brookstone College of Business
Similar Profiles
Steven GaliotoSteven Galioto
Contract Administrator Principal at Bae Systems Space and Mission Systems Inc.Contract Administrator Principal at Bae Systems Space and Mission Systems Inc.
Dancia CarterDancia Carter
Supervisor II at Bae Systems Inc.Supervisor II at Bae Systems Inc.
Mia LawrenceMia Lawrence
Engineer - Mission Assurance at BAE Systems Inc. Space and Mission SystemsEngineer - Mission Assurance at BAE Systems Inc. Space and Mission Systems
Delanique JohnsonDelanique Johnson
Banquet Server/Banquet Bartender at Embassy Suite HotelBanquet Server/Banquet Bartender at Embassy Suite Hotel
BARLOW COOPERBARLOW COOPER
Journalist at CAROLINA NEWSJournalist at CAROLINA NEWS