Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyasia Jones

Wilson

Summary

Hardworking, high performing and highly motivated professional. Skilled with extensive years in customer service, warehouse production and manufacturing. Seeking to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Engagement Specialist

TDC
09.2022 - Current
  • Senior Customer Engagement Center agent responsible for ensuring customer enrollment, changes, and cancellations for Marketplace/Affordable Care Act customers
  • Providing one on one support navigation for New Mexico Residents searching for affordable healthcare insurance through the marketplace
  • success.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.

Cashier

McEachin Convenience Store
06.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.

CNC Machine Operator

Linamar Forging
02.2019 - 06.2020
  • Properly loaded and unloaded materials in and out of machines.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
  • Monitored machines during operation to make adjustments when necessary and produce quality parts.
  • Moved finished work to correct staging area for disposition.

Education

HS Diploma - undefined

Edgecombe Early College High School
Tarboro, NC

Skills

  • Customer Service
  • Reliable
  • Self Motivated
  • Communication
  • Problem-solving

Certification

Sterile Processing Technician

CRC

Timeline

Customer Service Engagement Specialist

TDC
09.2022 - Current

Cashier

McEachin Convenience Store
06.2020 - Current

CNC Machine Operator

Linamar Forging
02.2019 - 06.2020

HS Diploma - undefined

Edgecombe Early College High School

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Tyasia Jones