Tyran Murphy
Spring Lake,NC
Summary
Qualified Technician with eight years of industry experience. Demonstrated success in streamlining processes and boosting efficiency by leveraging strong design and problem-solving abilities. Detail-oriented and conscientious about addressing aspects of development and production to create reliable products.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Ripple Fiber
7647 NC-211 Suite A, West End, NC 27376
01.2025 - Current
- Diagnosed and repaired fiber optic network issues on-site to ensure minimal downtime.
- Conducted routine maintenance and inspections of equipment to enhance operational efficiency.
- Collaborated with team members to resolve complex technical problems in real-time.
- Trained junior technicians on installation procedures and safety protocols for fiber optics.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Operated hand tools and power equipment according to company safety procedures.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Implemented process improvements that reduced service response times across the region.
- Provided customer support by explaining technical solutions and troubleshooting steps clearly.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Established positive customer relationships by providing punctual, cost-effective solutions.
VOIP Order Manager and Provisioner
Foundever
08.2022 - 01.2024
- Overseeing daily operations, managing staff, ensuring compliance with order deadlines, and providing exceptional customer service.
- Analyzing financial data, web content management, and network penetration.
Sales Associate and Technician
Dish Network Communications
01.2021 - 08.2022
- Overseeing daily operations, managing staff, ensuring compliance with order deadlines, and providing exceptional customer service.
- Also responsible for analyzing financial data, web content management, and network penetration.
Apple/MAC Support Manager
Kelly Connect
10.2019 - 01.2021
- Overseeing daily operations, managing staff, ensuring compliance with order deadlines, and providing exceptional customer service.
- Also responsible for analyzing financial data, web content management, and network penetration.
- Communication
- Accepting Feedback
Technician
Charter Communications
09.2017 - 10.2019
- Overseeing daily operations, managing staff, ensuring compliance with order deadlines, and providing exceptional customer service.
- Analyzing financial data, web content management, and network penetration.
Soldier
United States Army
03.2016 - 05.2017
- Overseeing daily operations, managing staff, ensuring compliance with order deadlines, and providing exceptional customer service.
- Also responsible for analyzing financial data, web content management, and network penetration.
- Communication
- Accepting Feedback
- Active Listening
- Negotiation Leadership
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Education
High School Diploma -
EPIC Cyber Security
03-2026
Diploma - undefined
Scotland High School
01-2014
Skills
- Problem-solving
- Troubleshooting and repair
- Field repairs
- Training and mentoring
- Valid Driver's license
- Repair and installation
- Heavy lifting
- Installation and maintenance
- Hand tools proficiency
- Device installation
- Technical support
- Customer service
Timeline
Field Service Technician
Ripple Fiber
01.2025 - Current
VOIP Order Manager and Provisioner
Foundever
08.2022 - 01.2024
Sales Associate and Technician
Dish Network Communications
01.2021 - 08.2022
Apple/MAC Support Manager
Kelly Connect
10.2019 - 01.2021
Technician
Charter Communications
09.2017 - 10.2019
Soldier
United States Army
03.2016 - 05.2017
Diploma - undefined
Scotland High School
High School Diploma -
EPIC Cyber Security