Turquoria Mckinley
Raleigh
Summary
Dynamic hospitality professional with a proven track record at Bar Louie, enhancing customer satisfaction and boosting sales through creative mixology and exceptional service. Skilled in beverage preparation and inventory management, coupled with a team player attitude and expertise in handling difficult customers. Successfully trained staff, contributing to a significant improvement in service standards.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Qualified Desired Position with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bartender
Bar Louie
01.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bar Manager
City Crab
03.2018 - 02.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
Bar Team Leader
Tripps Restaurant
11.2011 - 02.2018
- Collaborated with management to develop strategies for driving revenue growth and enhancing the overall guest experience.
- Successfully resolved customer complaints, demonstrating strong problem-solving abilities and a commitment to customer satisfaction.
- Managed scheduling of bartenders to optimize coverage during busy periods while minimizing labor costs.
- Reduced wait times for customers, prioritizing prompt service during peak hours.
- Increased sales with engaging promotional events and drink specials.
- Stayed current on industry trends, incorporating new products or techniques into our offerings as appropriate for the clientele''s preferences.
- Fostered strong relationships with regular patrons, creating a welcoming atmosphere that encouraged loyalty and repeat business.
- Played an active role in hiring decisions, conducting interviews and selecting qualified candidates to join the team.
- Ensured a clean and safe environment for patrons, adhering to hygiene standards and safety protocols.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
- Built relationships with vendors to manage orders and negotiate costs.
Server
Capital Grille
02.2006 - 02.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
Server
Satisfaction Bar and Grill
02.2002 - 07.2006
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Mixology - Bartending
Raleigh School of Bartending
Raleigh, NC08.2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
- Handling difficult customers
- Hospitality service expertise
- Suggestive selling
- Alcohol awareness
- Team training and development
- New hire training
- Beverage preparation
- Inventory
- Salesmanship
- Classic cocktails
- Creative mixology
- Ordering bar supplies
- Food preparation
Certification
- Professional Bartender's Certificate – ABC Bartending Schools.
- Bartender & Mixologist Certification–United States Bartenders' Guild.
Timeline
Bartender
Bar Louie
01.2021 - Current
Bar Manager
City Crab
03.2018 - 02.2021
Bar Team Leader
Tripps Restaurant
11.2011 - 02.2018
Server
Capital Grille
02.2006 - 02.2011
Server
Satisfaction Bar and Grill
02.2002 - 07.2006
Mixology - Bartending
Raleigh School of Bartending
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