Summary
Overview
Work History
Education
Skills
Timeline
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Keaunia Moore

Charlotte

Summary

Dynamic professional with leadership experience at Bojangles' Restaurants, excelling in customer service and problem-solving. Proven track record in reducing staff turnover and enhancing employee engagement. Skilled in multitasking and safety awareness, consistently exceeding performance expectations. Adept at managing budgets and streamlining operations, contributing to organizational success and growth.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Diligent warehouse worker with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

17
17
years of professional experience

Work History

Crew Member

McDonald's Restaurant
06.2025 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.

Manager in Charge

Bojangles' Restaurants
01.2025 - 06.2025
  • Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
  • Enhanced employee engagement with regular feedback, recognition programs, and career development support.
  • Led cross-functional teams to streamline operations and successfully achieve organizational goals.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.
  • Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
  • Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.

Warehouse Worker

CVS Distribution Center
04.2021 - 07.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Package Handler

Fed Ex Ground
01.2009 - 10.2013
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.

Education

High School Diploma -

Warren Central High School
Indianapolis, IN
05-1997

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Problem-solving
  • Attention to detail
  • Safety awareness
  • Heavy lifting
  • Leadership qualities

Timeline

Crew Member

McDonald's Restaurant
06.2025 - Current

Manager in Charge

Bojangles' Restaurants
01.2025 - 06.2025

Warehouse Worker

CVS Distribution Center
04.2021 - 07.2024

Package Handler

Fed Ex Ground
01.2009 - 10.2013

High School Diploma -

Warren Central High School

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Keaunia Moore