Summary
Overview
Work History
Education
Skills
Timeline
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TUNISHA M. HOLMES

Charlotte

Summary

Retail supervisor with extensive experience in inventory management and team leadership at SB&J. Achieved significant improvements in customer satisfaction through strategic conflict resolution and visual merchandising. Dedicated to maintaining operational excellence in dynamic retail settings.

Overview

19
19
years of professional experience

Work History

Retail Supervisor

SB&J
Charlotte
11.2024 - Current
  • Supervised daily operations and ensured efficient store workflow.
  • Trained and mentored new staff on policies and procedures.
  • Managed inventory levels and organized stockroom for optimal access.
  • Collaborated with team to maintain high customer service standards.
  • Implemented visual merchandising strategies to enhance product presentation.

Supervisor

G2 Secure / Frontier Airlines
05.2023 - 11.2024
  • Oversaw daily departmental operations to ensure timely task completion and smooth workflows.
  • Utilized strong leadership and problem-solving skills to enhance team efficiency.
  • Fostered a culture of excellence by exemplifying organizational core values.
  • Organized regular training sessions and motivational meetings to boost team morale.

Customer Service Agent

G2 Secure / United Airlines
11.2021 - 05.2023
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.

Lounge Supervisor

Hyde Park Hospitality
03.2022 - 10.2022
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Developed loyalty among patrons through attentive service, personalized recommendations, and consistent attention to detail.
  • Maintained a welcoming and comfortable atmosphere by overseeing cleanliness and maintenance of the lounge area.
  • Ensured compliance with all relevant health, safety, and licensing regulations by conducting regular audits and maintaining accurate records.
  • Streamlined lounge operations for increased efficiency through effective staff scheduling and resource allocation.

Detention Officer

Mecklenburg Sheriff Office
03.2018 - 09.2021
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Attended to feeding, housing, and physical well-being of inmates.
  • Created and maintained positive relationships with inmates to build rapport and trust.

Correction Officer

NJ State Police
07.2006 - 03.2015
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.

Education

High School Diploma -

Barringer High School
Newark, NJ
01.1990

Skills

  • Employee motivation
  • Inventory management
  • Visual merchandising
  • Operational oversight
  • Customer engagement
  • Conflict resolution
  • Leadership development
  • POS operation
  • Work area inspection
  • Product merchandising
  • Customer satisfaction

Timeline

Retail Supervisor

SB&J
11.2024 - Current

Supervisor

G2 Secure / Frontier Airlines
05.2023 - 11.2024

Lounge Supervisor

Hyde Park Hospitality
03.2022 - 10.2022

Customer Service Agent

G2 Secure / United Airlines
11.2021 - 05.2023

Detention Officer

Mecklenburg Sheriff Office
03.2018 - 09.2021

Correction Officer

NJ State Police
07.2006 - 03.2015

High School Diploma -

Barringer High School

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TUNISHA M. HOLMES