Tujanna Butner
Pinnacle
Summary
Dynamic Shift Manager at McDonald's with a proven track record in enhancing team performance and resolving customer issues. Skilled in employee training and cash handling, I foster a positive work environment and motivate staff to achieve operational excellence. Recognized for implementing effective strategies that improved service quality and compliance.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonalds
09.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Veterinary Assistant Pet Grooming And Boarding
Surry Community College
Dobson, NC01-2010
High School Diploma -
East Surry High School
Pilot Mountain, NC01-1999
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
Timeline
Shift Manager
McDonalds
09.2018 - Current
Veterinary Assistant Pet Grooming And Boarding
Surry Community College
High School Diploma -
East Surry High School
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