Tsvetelina Stefanova

• Partner with internal and external customers in facilitating/leading Lean Six Sigma structured improvement activities (SIAs)
• Proactively facilitate sessions/dialogue with key stakeholders and conduct trend analyses on performance issues to help evaluate predictive behaviors/outcomes
• Manages, reviews, and analyses budget and financial records to ensure accuracy and alignment with organizational goals
• Technical Project: Business Process Optimization
• Designed and implemented process maps to streamline workflows and reduce inefficiencies
• Applied process improvement strategies to enhance operational efficiency
• Developed and tracked KPIs to drive performance and data-driven decisions
• Conducted root cause analysis and implemented corrective actions for process compliance

• Utilized advanced data analysis techniques to evaluate creditworthiness, identify trends, and recommend strategies to mitigate risks
• Conducted in-depth credit analyses and risk assessments for individual and corporate clients, ensuring compliance with financial regulations and internal policies
• Designed and analyzed marketing surveys to assess customer satisfaction and identify opportunities for enhancing credit products and services
• Technical Project: Customer Insights and Credit Risk Dashboard for Fraud & Collections Departments | 12/2022-10/2024 |
• Conducted marketing surveys to understand customer satisfaction with existing credit products and identify gaps in service offerings
• Analyzed and reported on key performance indicators (KPIs) related to loan portfolios using Power BI and SQL, generating insights that guided senior management in improving customer satisfaction and optimizing portfolio performance
• Developed Selenium automation scripts to validate data integrity and approval workflows in the Fraud and Collections departments, ensuring consistency and reducing manual review time
• Examine market trends, emerging technologies, and the competitive environment as part of comprehensive research initiatives
• Improved operational efficiency by integrating Excel tools with SAP reporting systems to automate repetitive tasks and reduce processing time

• Enhanced communication channels, leading to better project transparency and stakeholder satisfaction
• Conducted in-depth analysis of market surveys to identify trends and consumer behavior patterns, providing actionable insights to inform marketing strategies
• Designed and executed data collection methodologies to ensure accurate and comprehensive datasets for analysis
• Technical Project: Marketing Survey Analysis & Data Collection Automation | 11/2017-10/2021 |
• Set up and implemented a strategy for completing new and ongoing projects to be delivered on time, on budget, and scope
• Collaborated with the development team to implement a Power BI dashboard for real-time survey data visualization, enabling stakeholders to access critical insights and streamline data-driven decision-making
• Conducted Deploying surveys through email, social media, or at physical locations like dealerships and service centers
• Trained internal teams to use the dashboard and interpret survey data, reducing manual data handling time and enhancing reporting efficiency
• Developing interactive dashboards using tools like Power BI or Tableau to visualize survey results for stakeholders

• Enhanced the accuracy and performance of GPS devices by streamlining testing processes and optimizing data collection frameworks
• Collaborated with product owners to define and validate acceptance criteria for user stories
• Technical Project: GPS Device Performance and Optimization Analysis|07/2015-05/2016|
• Used Excel and pivot tables to analyze test data, identifying trends in GPS accuracy, signal strength, and error rates to optimize device performance
• Analyzed GPS device performance data using Excel and pivot tables to identify trends in accuracy, signal strength, and error rates, optimizing overall device functionality
• Conducted regular surveys with car drivers and fleet managers to gather feedback on GPS device performance, including navigation accuracy, signal reliability, and the Group’s GPS technologies

• Surpassed monthly sales targets by effectively managing client relationships
• Demonstrated strong work ethic, fully committed to success each day
• Technical Project: Insurance Quote Generation & Client Relationship Management for UNIQA clients |05/2015-09/2015|
• Utilized Data View tools to create streamlined insurance quote reports, improving the speed and accuracy of client proposals
• Managed client relationships through regular follow-ups via Microsoft Teams, ensuring continuous support and addressing client inquiries promptly to maintain high satisfaction levels
• Designed and implemented Data Hub reports to analyze client behaviour and purchasing patterns, enabling more tailored insurance solutions

Awarded for Global Business Strategy Project:

• Led a group project that developed a business strategy for a multinational company, which was selected as one of the top projects in the class for its thorough research and practical application.
• Conducted a market analysis project for a startup, leading to recommendations that the company implemented to improve its market entry strategy.