Tselotte Sisay
Charlotte
Summary
Dynamic clinical medical assistant with expertise in patient care, including vital signs, medical histories, and EKGs. Proficient in managing medical records, billing, and insurance authorizations while ensuring adherence to infection control protocols. Committed to providing compassionate patient education and support during diagnostic procedures.
Overview
7
7
years of professional experience
Work History
Clinical Medical Assistant
OneSpotMD Urgent & Primary Care
Charlotte
12.2025 - Current
- Room patients, document medical histories, and record vital signs.
- Assist providers with physicals and minor procedures.
- Perform EKGs, injections/vaccinations, breath alcohol tests, drug screens, vision and hearing screenings, etc.
- Perform basic diagnostic X-rays (Ex. chest, knee, hands, feet) as needed.
- Draw blood (phlebotomy) and collect lab specimens.
- Maintain clean, stocked exam rooms and follow infection control protocols.
- Provide patient instructions for tests, procedures, and follow-up care
Clinical Medical Assistant
First Care Medical Clinic
Charlotte
08.2024 - 11.2025
- Room patients, document medical histories, and record vital signs.
- Assist providers with physicals, pediatric visits, and minor procedures.
- Perform EKGs, TM Flow, tympanometry, vision and hearing screenings, etc.
- Draw blood and collect lab specimens.
- Update EMR records and process scheduling, billing, and insurance authorizations.
- Maintain clean, stocked exam rooms and follow infection control protocols.
- Provide patient instructions for tests, procedures, ultrasounds and follow-up care.
Intern Parent Educator
YWCA
HighPoint
01.2025 - 04.2025
- Conducted home visits with families in the Healthy Beginnings and Parents As Teachers programs to support parent–child engagement and early childhood development.
- Assisted with implementation of the B3 sexual health curriculum for pregnant and parenting teens, promoting maternal protectiveness, safe practices, and awareness of HIV/STDs.
- Planned and facilitated a mindfulness/self-care event for mothers, incorporating affirmation cards, sensory tools and deep breathing activities to reduce stress.
- Coordinated the Baby Basics Closet, organizing inventory, tracking distribution, and ensuring families receive essential items such as diapers, wipes, formula, and clothing.
- Explained available resources clearly and compassionately to families during visits and pickups, strengthening communication and trust.
- Collaborated with staff to deliver public health education programs and strengthen community support services.
- Gained practical skills in program planning, implementation, evaluation, and communication, applying public health education knowledge in real-world settings.
Bakery, Sandwich & Salad Maker, Cashier
Panera Bread
HighPoint
08.2023 - 03.2024
- Interacted with customers and provided information for specials and promotions.
- Managed cash transactions with customers using cash registers.
- Prepared fresh sandwiches and salads following specific recipes, coordinating with the team for cutting and chopping vegetables.
- Maintained a clean work environment, to ensure cleanliness and organization.
- Listened to customer queries or complaints and acted to respond in a timely fashion.
Personal Care Assistant
First Light HomeCare
Charlotte
06.2019 - 03.2020
- Assisted patients with daily tasks, enhancing their quality of life.
- Supported patients in achieving independence, fostering confidence and self-reliance.
- Established and nurtured strong, trusting relationships with patients, fostering a supportive environment and enhancing overall well-being and engagement in care.
- Monitored health conditions and promptly reported changes to ensure timely interventions.
- Ensured patient safety and comfort at all times, implementing necessary precautions and addressing concerns promptly to sustain a secure and supportive environment.
Education
Bachelor of Science - Public Health Education, Concentration in Community Health
UNC Greensboro
Greensboro, NC05-2025
Certified Clinical Medical Assistant Student -
Stepful Inc.
Charlotte, NC08-2024
Associates of Arts Degree -
Central Piedmont Community College
Charlotte, NC12-2022
High school diploma -
East Mecklenburg High School
Charlotte, NC06-2018
Skills
- Phlebotomy and venipuncture
- Capillary blood collection
- Specimen handling
- Infection control
- Vital signs monitoring
- Patient education
- Patient support
- Patient interaction
- Attention to detail
- Effective communication
- Team collaboration
- Time management skills
- Problem solving abilities
- Rapport building techniques
Extracurricular Activities
Benton's Youth Initiative, Board Member, Charlotte, NC, Served as a note-taker during meetings, ensuring accurate documentation of discussions., Assisted in organizing events to facilitate personal development and college transition., Contributed to writing important documents that support the organization's mission. Public Health Impact Network, 2024-25 Club Member/ Fundraising Committee, Greensboro, NC
Core Competencies
Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control, Vital Signs, Specimen Handling, Infection Control, Patient Education, Documentation Accuracy, Guest & Patient Services, Conflict Resolution, Communication, Time Management, Problem Solving, Building Rapport, Team Collaboration, Detail-Oriented
Timeline
Clinical Medical Assistant
OneSpotMD Urgent & Primary Care
12.2025 - Current
Intern Parent Educator
YWCA
01.2025 - 04.2025
Clinical Medical Assistant
First Care Medical Clinic
08.2024 - 11.2025
Bakery, Sandwich & Salad Maker, Cashier
Panera Bread
08.2023 - 03.2024
Personal Care Assistant
First Light HomeCare
06.2019 - 03.2020
Bachelor of Science - Public Health Education, Concentration in Community Health
UNC Greensboro
Certified Clinical Medical Assistant Student -
Stepful Inc.
Associates of Arts Degree -
Central Piedmont Community College
High school diploma -
East Mecklenburg High School