TISHA SEARCY
Charlotte
Summary
Customer Service Representative skilled in managing high-stress environments and resolving complex inquiries. Proven track record of enhancing customer satisfaction through effective complaint resolution and empathetic communication, ensuring efficient and accurate support.
Overview
19
19
years of professional experience
Work History
Remote Customer Service Representative
Veterans Affairs
Columbia
06.2025 - 04.2026
- Resolved Veterans complaints with empathy, directing them to appropriate departments for follow-up.
- Listened to Veterans, addressing concerns promptly to enhance satisfaction.
- Updated Veteran account information to ensure accuracy and security.
Remote Customer Service Agent
Qvc
Columbia
05.2023 - 06.2025
- Resolved customer complaints using communication and active listening skills to improve overall experience.
- Facilitated order placement and resolved customer inquiries to enhance satisfaction.
- Processed incoming payments and addressed invoicing questions to ensure accuracy and clarity.
Remote Political Surveyor
Dynata
Columbia
10.2024 - 01.2025
- Conducted outbound calls using standardized scripts to gather insights on voter political preferences.
- Recorded respondent answers in a database system to facilitate accurate data analysis.
- Represented clients by remaining neutral, polite, and ensuring confidentiality during all interactions.
Remote Customer Service Representative
Williams & Sonoma
Columbia
06.2019 - 03.2023
- Delivered comprehensive customer support via phone, email, and chat, ensuring prompt resolution of inquiries.
- Provided thorough, accurate information to enhance customer understanding and satisfaction.
- Managed high-pressure customer service situations while maintaining professionalism and composure.
Remote Customer Care Representative
Nordstrom
Charlotte
02.2011 - 05.2019
- Provided timely assistance with order placement and customer support through phone, email, and chat.
- Enhanced customer experience by maintaining up-to-date product knowledge.
- Delivered informed product recommendations by researching trends and store offerings.
Technical Support
Convergys
Charlotte
01.2007 - 01.2011
- Resolved phone, internet, and cable issues to enhance customer satisfaction.
- Facilitated team member access to company knowledge base for efficient problem-solving.
- Provided technical support during installation process when needed.
- Provided technical support to non-engineering team.
- Provided technical support to other operators when needed.
Education
High School Diploma -
Hawthorne High School
Charlotte, NCSkills
- Customer support
- Complaint resolution
- Technical troubleshooting
- Relationship management
- Active listening
- Time management
- Team collaboration
- Punctuality and reliability
Timeline
Remote Customer Service Representative
Veterans Affairs
06.2025 - 04.2026
Remote Political Surveyor
Dynata
10.2024 - 01.2025
Remote Customer Service Agent
Qvc
05.2023 - 06.2025
Remote Customer Service Representative
Williams & Sonoma
06.2019 - 03.2023
Remote Customer Care Representative
Nordstrom
02.2011 - 05.2019
Technical Support
Convergys
01.2007 - 01.2011
High School Diploma -
Hawthorne High School