Christopher Trusler
Sherrills Ford
Summary
Adept at driving small business success, I transformed Kip's Home Improvement through strategic planning and exceptional customer service, establishing a robust customer base and ensuring profitability. My expertise in financial management and relationship building, honed over years, significantly enhanced company reputation and operational efficiency.
Overview
21
21
years of professional experience
Work History
Small Business Owner
Kip's Home Improvement
03.2004 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Managed financial accounts to maintain budget discipline and ensure profitability.
Education
Associate of Arts - Computer Drafting
ITT Technical Institute
Charlotte, NC02-2014
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Operations management
- Financial management
- Project management
- Strategic planning
- Budget management
- Customer service
- Customer relations
- Relationship building
- Purchasing and planning
Timeline
Small Business Owner
Kip's Home Improvement
03.2004 - Current
Associate of Arts - Computer Drafting
ITT Technical Institute
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