Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Manley

Charlotte

Summary

Diligent receptionist with proven background in managing front desk operations and ensuring seamless guest experiences. Adept at handling administrative duties and resolving client issues promptly. Demonstrated strong communication and organizational skills in fast-paced environments.

Capable college student with solid background in academic projects and extracurricular activities. Successfully contributed to team projects and demonstrated leadership in student organizations. Skilled in research and problem-solving, with track record of effective communication and time management.

Overview

5
5
years of professional experience

Work History

Lead Receptionist

Clean Your Dirty Face
03.2025 - Current
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
  • Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
  • Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
  • Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.

Seasonal Beauty Advisor

Ulta Beauty, Mcdonough Ga
11.2024 - 12.2024
  • As I worked as a beauty advisor, it was my responsibility to provide an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned. The BA supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Team Member

Chick-fil-a, Mcdonough Ga
02.2021 - 05.2023
  • I worked as a team member where I acquired the skills of leadership, customer service and teamwork. Chick-fil-A team members handle a range of tasks. Our duties include operating the cash register and ensuring accurate order recording and fulfillment. As well as focusing on giving each customer a great experience, restaurant Team Members can offer service and hospitality everywhere in the restaurant, including front and back of house and in the drive-thru. With many opportunities to grow, entry-level Team Member roles can be a great place to start at a Chick-fil-A restaurant.

Education

Current student - Biology, Atmospheric Science

Georgia State University
Atlanta, GA
05.2027

Diploma - undefined

Academy For Advanced Studies
05.2023

Diploma - undefined

Woodland High School
05.2023

Skills

  • Communication
  • Basic computer/ technology
  • Leadership
  • Team work
  • Problem solving
  • Customer service focus
  • Client relationship building
  • Strong organization
  • Phone etiquette
  • Hospitality
  • Critical thinking
  • Calm under pressure
  • Active listening

Timeline

Lead Receptionist

Clean Your Dirty Face
03.2025 - Current

Seasonal Beauty Advisor

Ulta Beauty, Mcdonough Ga
11.2024 - 12.2024

Team Member

Chick-fil-a, Mcdonough Ga
02.2021 - 05.2023

Diploma - undefined

Academy For Advanced Studies

Diploma - undefined

Woodland High School

Current student - Biology, Atmospheric Science

Georgia State University

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