Troy Kerr
Franklin
Summary
Results-driven Operations Manager with 3+ years of progressive experience at Amazon, specializing in performance optimization, safety enhancement, and team development. Proven track record of implementing innovative strategies to improve shift metrics, coaching methodologies, and operational efficiency. Demonstrated expertise in managing large teams, onboarding processes, and cross-functional collaboration across multiple sites. Skilled in fostering a culture of safety and excellence while consistently meeting and exceeding performance targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Station Manager
Amazon
06.2024 - Current
- Led a team of 20 associates, overseeing daily operations and ensuring adherence to Amazon's quality and safety standards
- Implemented performance improvement initiatives that resulted in 70% increase on dispatching all routes on time
- Collaborated with cross-functional teams to optimize workflow processes, leading to a 94% improvement in overall station efficiency (DEA)
- Developed and conducted training programs focused on safety awareness, reducing workplace incidents by 25% over a 6 month time period
- Consistently achieved or exceeded performance targets, including [PPH, PNOV]
Assistant Station Manager
Amazon
11.2022 - Current
- Spearheaded the successful launch of WNC6 Delivery Station, training managers and 500+ associates across various operational paths, ensuring seamless integration of new processes
- Implemented Learning Ambassador program and revamped onboarding curriculum, resulting in significant improvements in scan compliance and Delivery Excellence Achievement (DEA)
- Consistently maintained 99% On-Time Dispatch rate while managing shifts of 65-85 associates and processing 25,000 packages daily
- Developed and executed targeted coaching strategies, emphasizing safety protocols and quality compliance, leading to reduced incident rates and improved operational efficiency
Process Assistant
Amazon
11.2021 - 10.2022
- Oversaw shifts of 85-100 associates, ensuring compliance with safety and quality metrics while processing an average of 70,000 packages daily
- Achieved record-high scan compliance (99.99%) through strategic coaching of stow and problem-solve teams
- Led the implementation of Smart Stow protocol, resulting in a 30% increase in stow rates, 15% reduction in safety incidents, and 20% decrease in dwelling packages
Learning Ambassador
Amazon
11.2020 - 10.2021
- Designed and implemented an innovative training process for new hires, driving a 20% improvement in scan compliance, DEA, and on-time dispatch within the first month
- Successfully onboarded and trained over 200 new hires and 15 Learning Ambassadors, ensuring consistent performance standards across the team
- Conducted regular safety and compliance training sessions, consistently meeting or exceeding targeted safety metrics for both new and experienced associates
Education
BACHELOR OF SCIENCE (B.S.) - EXERCISE KINESIOLOGY
East Carolina University
Greenville, NC05.2013
Skills
- Performance Management
- Safety Leadership
- Team Development & Coaching
- Process Improvement
- Metric Analysis & Reporting
- Change Management
- Cross-functional Collaboration
- Crisis Management
- Strategic Planning
Certification
- CPR Certified
- Hazmat Certified
- GTDR Certified
Timeline
Assistant Station Manager
Amazon
06.2024 - Current
Assistant Station Manager
Amazon
11.2022 - Current
Process Assistant
Amazon
11.2021 - 10.2022
Learning Ambassador
Amazon
11.2020 - 10.2021
BACHELOR OF SCIENCE (B.S.) - EXERCISE KINESIOLOGY
East Carolina University
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