Tronell "TJ" Wynn
Charlotte
Summary
Driven and results-focused Community Manager with a strong foundation in multifamily operations and a growing focus on lease-up communities. Backed by a proven track record in stabilized assets, acquisitions, and property transitions, I bring a people-first leadership style that fuels team morale, resident satisfaction, and operational excellence. Known for executing strategic initiatives that elevate performance, improve reputation, and drive rent growth. Now expanding my impact by applying my skills and leadership to the dynamic pace and opportunity of lease-ups — combining structure, adaptability, and vision to ensure a successful launch and long-term success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Manager
Greystar Management
Charlotte
08.2024 - Current
- Lead operations for Class A and luxury multifamily communities totaling nearly 600 apartment homes, driving occupancy, resident retention, financial performance, and team development.
- Achieved and sustained average rental rate growth of 7% while maintaining strong occupancy, resident satisfaction, and market competitiveness.
- Maintained lease renewal conversion rates of 60% or higher through strategic resident retention initiatives, relationship management, and customer-focused service programs.
- Reduced delinquency to 0% during Q1 2025 and maintained 2% or less throughout Q4 2024 through proactive collections management and resident engagement.
- Exceeded NOI, revenue, and expense-control goals through strategic budgeting, cost management, and operational oversight.
- Directed large-scale capital improvement projects, community renovations, and vendor partnerships while ensuring budget compliance, operational continuity, and minimal resident disruption.
- Led the successful rebranding and operational transition of a 298-unit urban multifamily community, managing resident communications, construction coordination, and business continuity throughout the transformation.
- Developed and executed reputation management strategies focused on online review response, resident communication, service recovery, and community engagement, contributing to improved resident satisfaction and brand perception.
- Championed a hospitality-driven customer experience culture, resolving escalated resident concerns, improving service delivery, and fostering long-term resident loyalty.
- Partner with regional leadership, ownership groups, and cross-functional teams to drive asset performance, strengthen team culture, and enhance the overall resident experience.
Community Manager
Hawthorne Residential Partners
Charlotte, NC
04.2023 - 07.2023
- Led the successful repositioning of a C-class community to B-class through strategic capital improvements and operational enhancements.
- Oversaw reconstruction of two buildings and pre-leased them for a profitable asset sale, while managing renovations of 40% of classic units.
- Maintained 92%+ occupancy and achieved 9% rent growth by aligning leasing strategy with market demands.
- Developed and executed a streamlined communication and reporting process to improve team alignment and inform ownership and regional leadership.
- Leveraged performance analytics to monitor KPIs, optimize strategy, and increase operational efficiency.
- Elevated online reputation by 60%, improving Google ratings by 1.2 stars through resident experience initiatives.
- Ensured full compliance with all regulatory requirements and codes throughout capital projects and daily operations.
- Delivered accurate annual budgets and marketing plans while mentoring staff and coordinating with vendors for seamless operations.
Multi-Site Property Manager 220 Units
Levco Management
Richmond, Virginia
05.2022 - 01.2023
- Oversaw property refresh initiatives including a full clubhouse modernization and in-unit kitchen refresh package featuring new appliances, flooring, wall treatments, and bathroom upgrades to enhance asset value and resident satisfaction.
- Assisted in operational recovery and stabilization of a 600+ unit flagship asset during a complex management takeover, addressing high delinquency, occupancy decline, and retention challenges through focused strategy and team support.
- Reduced operating costs by 17% through proactive vendor management and cost control initiatives.
- Drove an 8% occupancy increase by implementing targeted leasing promotions and utilizing local market trends to reposition units effectively.
- Managed routine and capital improvements, including scheduling major repairs, coordinating contractor bids, and ensuring quality execution.
- Prepared and monitored operational and capital budgets, while advising on rent pricing strategies to maintain market competitiveness.
- Ensured timely rent collections, handled delinquency follow-ups, and enforced compliance with local landlord-tenant regulations.
- Conducted frequent property inspections to uphold safety and aesthetic standards.
- Managed 4 commercial retail units on-site, coordinating maintenance and tenant relations.
- Played a key role in project tracking and communication for construction and renovation schedules, ensuring transparency and timely updates to stakeholders.
Leasing Consultant
Olympus Property-A Class Property 318 Units
Charlotte, NC
09.2020 - 06.2022
- Supported regional property takeovers across the Southeast, including Florida, Georgia, and North Carolina, by training assistant managers and leasing consultants on best practices, compliance, and operational excellence.
- Negotiated leasing terms and closed deals at a 47% average conversion rate over one year, consistently surpassing benchmarks.
- Elevated online reputation by increasing Google and social media reviews by 1.3+ stars through proactive resident engagement and service recovery.
- Maintained occupancy rates between 94%–96% by leveraging in-depth market insights and implementing targeted leasing promotions.
- Ensured compliance with Fair Housing laws and lease obligations while resolving resident concerns quickly and professionally.
- Oversaw timely rent collection and reconciliation processes to maintain consistent cash flow and minimize delinquency.
- Facilitated final move-out inspections and identified repair needs, ensuring readiness for new occupancy and protecting asset value.
Leasing Manager
Campus Apartments-B Class Property 564 Units
05.2019 - 02.2020
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Established and maintained systems to report and track indicators.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Handled tenant complaints promptly and appropriately.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Mass Communications & Political Science
Virginia State University
Petersburg, VA12-2017
Diploma -
Dinwiddie High School
Dinwiddie, VA2013
Skills
- MS OFFICE SUITE
- AVID INVOICE PAY
- NEXUS PAYABLESMRI
- YARDI
- ONESITE
- ENTRATA
- FINANCIAL MANAGEMENT
- PERFORMANCE REPORTING
Certification
National Apartment Association - Certified Apartment Manager
National Apartment Association - Certified Apartment Portfolio Supervisor (Candidate)
Timeline
Community Manager
Greystar Management
08.2024 - Current
Community Manager
Hawthorne Residential Partners
04.2023 - 07.2023
Multi-Site Property Manager 220 Units
Levco Management
05.2022 - 01.2023
Leasing Consultant
Olympus Property-A Class Property 318 Units
09.2020 - 06.2022
Leasing Manager
Campus Apartments-B Class Property 564 Units
05.2019 - 02.2020
Diploma -
Dinwiddie High School
Bachelor of Science - Mass Communications & Political Science
Virginia State University