Tron White
Aberdeen
Summary
Consumer Affairs Representative with a strong focus on enhancing customer satisfaction through effective complaint resolution and data analysis. Collaborated with teams to streamline processes and inform product improvements, fostering loyalty and engagement. Demonstrated commitment to exceptional service and building positive client relationships.
Overview
19
19
years of professional experience
Work History
Consumer Affairs Representative
Hamilton Beach Brands
Southern Pines
11.2025 - Current
- Managed customer inquiries and resolved complaints effectively.
- Provided product information and guidance to consumers.
- Collaborated with teams to enhance customer service processes.
- Documented customer interactions in the company database.
- Educated customers on policies, procedures, and warranty information.
- Participated in training sessions about relevant industry topics relating to consumer affairs.
- Provided customer service to consumers, including answering questions and resolving complaints.
Consumer Affairs Representative
Megaforce
Sanford
03.2025 - 11.2025
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline complaint resolution processes.
- Analyzed consumer feedback trends to inform product improvements and service adjustments.
- Educated customers on product usage and company policies to improve understanding and compliance.
Direct Service Associate
Liveops/Nordstrom
10.2024 - 01.2025
- Delivered exceptional customer service by resolving inquiries and providing product guidance.
- Enhanced operational efficiency through effective communication and teamwork within cross-functional departments.
- Streamlined order processing procedures, improving turnaround time for customer requests.
- Mentored new associates, fostering a collaborative environment and ensuring adherence to company standards.
Tax Associate
Liveops
01.2024 - 05.2024
- Prepared and filed federal and state tax returns for diverse client portfolios.
- Conducted thorough reviews of financial statements to ensure compliance with tax regulations.
- Assisted clients in understanding tax liabilities and potential deductions to optimize their returns.
- Analyzed complex tax issues and provided strategic recommendations for resolution.
Salon Stylist
Great Clips
03.2013 - 02.2024
- Provided high-quality haircuts and styling services, ensuring client satisfaction and repeat business.
- Advised clients on haircut styles, color options, and hair care products to enhance personal appearance.
- Maintained cleanliness and organization of salon workstations, tools, and equipment for optimal efficiency.
- Trained junior stylists in techniques and customer service practices to elevate overall salon performance.
- Developed strong client relationships through personalized consultations and follow-up appointments for continued care.
Assistant Store Manager
Murphy USA
08.2017 - 09.2018
- Developed staff schedules, aligning resources with peak business hours to maximize productivity.
- Analyzed sales data to identify trends, adjusting product offerings for improved customer satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Store Manager
Dollar General Market
06.2007 - 05.2013
- Supervised daily operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Managed inventory control processes, optimizing stock levels to minimize shrinkage and improve availability.
- Implemented sales strategies to drive revenue growth while maintaining high standards of merchandising.
Education
No Degree - Cosmetology
Sandhills Community College
Pinehurst, NC06-2013
High School Diploma -
Pinecrest High School
Southern Pines, NC06-2006
Skills
- Strong negotiation skills
- Data entry proficiency
- Complaint handling
- Record keeping
- Call center experience
- Teamwork
- Customer service
- Problem-solving
- Multitasking
Timeline
Consumer Affairs Representative
Hamilton Beach Brands
11.2025 - Current
Consumer Affairs Representative
Megaforce
03.2025 - 11.2025
Direct Service Associate
Liveops/Nordstrom
10.2024 - 01.2025
Tax Associate
Liveops
01.2024 - 05.2024
Assistant Store Manager
Murphy USA
08.2017 - 09.2018
Salon Stylist
Great Clips
03.2013 - 02.2024
Assistant Store Manager
Dollar General Market
06.2007 - 05.2013
No Degree - Cosmetology
Sandhills Community College
High School Diploma -
Pinecrest High School