Adept at strategic planning and relationship building, I spearheaded teams at Childcare Network to achieve remarkable employee retention and client satisfaction improvements. Leveraging operations management and charismatic leadership, I transformed organizational culture, focusing on continuous improvement and merit-based recognition.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director
Childcare Network
06.2022 - Current
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Director
Childcare Network
03.2018 - 06.2022
Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Mentored new teachers through observation, feedback, and professional development opportunities.
Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
Planned and executed successful special events, such as open houses, and parent-teacher conferences.
Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education Coordinator
Cadence Academy Preschool
10.2014 - 09.2017
Developed community education programming events and other activities designed to increase and improve educational outcomes.
Liaised between faculty, staff and administrators to coordinate educational program delivery.
Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
Provided ongoing support for educators through regular check-ins, feedback sessions, and professional development opportunities tailored to their unique needs.
Supported staff recruitment initiatives for high-quality program delivery.
Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
Early Education Teacher
Bright Horizons Early Learning Center
01.2007 - 08.2014
Enhanced parent-teacher communication by initiating regular updates on student progress and classroom happenings.
Collaborated with colleagues to develop cross-curricular lessons that connected multiple subject areas for a comprehensive learning experience.
Mentored new teachers for successful integration into the school culture and effective classroom management strategies.
Developed strong relationships with students and their families, fostering a supportive environment conducive to academic growth and personal development.
Coordinated with special education professionals to create customized learning plans for students requiring additional support or accommodations.
Promoted positive behavior among students by establishing clear expectations and consistently enforcing classroom rules and consequences.
Participated actively in staff meetings, contributing valuable insight into improving overall school policies, curricula planning, and teaching methodologies.
Developed weekly lesson plans and activities to engage children and promote learning.
Maintained organized, fun and interactive classroom to help children feel safe.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Established positive communication with parents in daily conversation and formal conferences.
Applied play-based strategies to provide diverse approaches to learning.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Monitored students' academic, social, and emotional progress and recorded in individual files.
Education
Early Education
Stanly Community College
Albemarle, NC
04-2026
Skills
Relationship building
Strategic planning
Verbal and written communication
Decision-making
Operations management
Team management
Strategies and goals
Budget control
Staff development
Charismatic leader
Hiring and retention
Certification
CPR/AED Certification
SIDs Certification
Playground Safety Certified
BSAC Certification
EPR Certification
North Carolina Drivers License
Timeline
Director
Childcare Network
06.2022 - Current
Assistant Director
Childcare Network
03.2018 - 06.2022
Education Coordinator
Cadence Academy Preschool
10.2014 - 09.2017
Early Education Teacher
Bright Horizons Early Learning Center
01.2007 - 08.2014
CPR/AED Certification
SIDs Certification
Playground Safety Certified
BSAC Certification
EPR Certification
North Carolina Drivers License
Early Education
Stanly Community College
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