Tristan Brandt Waugh
Mooresville
Summary
-Experienced with assisting in installation, maintenance, and repair of HVAC systems. Utilizes comprehensive understanding of HVAC tools and procedures to support senior technicians.
-As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Office Assistant
3T Towing
02.2025 - Current
- Coordinated scheduling and meetings, optimizing team collaboration and communication.
- Assisted in preparing reports and presentations, enhancing information accuracy and clarity.
- Developed filing systems to streamline document retrieval, improving operational efficiency.
- Supported customer inquiries via phone and email, maintaining professional service standards.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Refrigeration Technician
Watson Refrigeration Company
01.2024 - 02.2025
- As an AC refrigerator technician, also known as a refrigeration technician, I was responsible for installing, maintaining, and repairing residential and commercial refrigeration systems, including diagnosing faults, replacing faulty parts, performing routine maintenance checks, and ensuring proper cooling functionality of refrigerators, freezers, and ice machines, often requiring knowledge of electrical and mechanical systems and adherence to safety regulations related to refrigerants.
HVAC Apprentice
Premier Air of Lake Norman
06.2023 - 10.2024
- As a HVAC apprentice I primarily assisted experienced technicians in the installation, maintenance, and repair of heating, ventilation, and air conditioning (HVAC) systems, learning the necessary skills through hands-on training and classroom education, including tasks like assisting with ductwork, wiring, refrigerant piping, troubleshooting system issues, performing basic maintenance, and adhering to safety regulations while under the supervision of a journeyman technician; gaining proficiency in reading blueprints, identifying equipment malfunctions, and using various HVAC tools and materials.
Parts Counter Sales Person
Great Western Motorcycles
10.2022 - 06.2023
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Education
Certification - HVAC Refrigeration Technician
Universal Technical Institute
Mooresville, NC10.2024
High School Diploma -
Mooresville High School
Mooresville05-2023
Skills
- High school diploma
- Basic mechanical aptitude
- Ability to follow instructions and work well with others
- Physical ability to lift heavy objects and work in confined spaces
- Valid driver's license in good standing
- Willingness to learn and complete any training program
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
Timeline
Office Assistant
3T Towing
02.2025 - Current
Refrigeration Technician
Watson Refrigeration Company
01.2024 - 02.2025
HVAC Apprentice
Premier Air of Lake Norman
06.2023 - 10.2024
Parts Counter Sales Person
Great Western Motorcycles
10.2022 - 06.2023
Certification - HVAC Refrigeration Technician
Universal Technical Institute
High School Diploma -
Mooresville High School
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