Trinity McMillan
551 Easy St ,NC
Summary
A hardworking and innovative professional armed with strong knowledge and hands-on professional experience in operations management, staff training & development. Promotes policy development and implementation, performance optimization in the workplace and workplace safety. Success-driven administrator with verifiable year-after-year success in optimizing organization operations to ensure organizational needs are met and expectations exceeded. Determined to demonstrate exceptional knowledge and experience in managing people and daily operations. Always Leveraging strong work ethic to function effectively under time pressure and within stressful environment.
Overview
8
8
years of professional experience
Work History
Dispatch Supervisor
FGO Logistics( RH Furniture)
12.2023 - Current
- Supervised dispatch operations to ensure timely and efficient delivery of goods.
- Implemented process improvements that enhanced communication between dispatch and drivers.
- Directed dispatching, routing, and tracking of 12-13 fleet trucks
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
Logistics Supervisor
UST Logistics
09.2022 - 12.2023
- Maintained accurate records of inventory levels by regularly updating tracking systems
- Reduced lost/damaged inventory rates by implementing proper storage and handling procedures
- Increased productivity and efficiency, initiating cross-functional team collaboration among warehouse departments
- Enhanced employee performance through implementation of targeted training programs and performance reviews
- Implemented quality control measures to ensure all products met required specifications before shipping to customers
Logistics Supervisor
BSI Solutions
11.2021 - 09.2022
- Overseeing over 120+ employees
- Planned and arranged logistics required shipments of rental cars.
- Consistently met objectives within budget and time constraints
- Oversaw over 2 million in revenue in shipments of cars on a daily basis
- Strengthened operational efficiency by developing organizational filing systems for invoices, customer orders and contract orders
- Maintained high standards of internal and external customer service skills.
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Established a safe work environment, implementing comprehensive safety policies and procedures to reduce workplace accidents
- Ensured timely delivery of products to customers by closely monitoring transportation schedules and addressing potential delays proactively
Client Relations
High Class Errands
08.2019 - 11.2021
- Worked directly with clients taking calls and upkeeping personal messages
- Responsible for entering and revisiting all data entered through various microsoft programs
- In charge of delivering direct feedback and mediation between the client and service agents
- Scheduled appointments, documented complaints and resolved specific customer service issues
- Built trust with clients through open, honest communication and consistent follow through
Supervisor (PA)
Amazon Warehouse
12.2019 - 09.2021
- Supervised daily warehouse operations, ensuring adherence to safety protocols and operational standards.
- Handled day to day shipping and receiving overseeing more than 70,000 packages per day
- Managed incoming orders, organized deliveries and transferred unassembled packages to other departments
- Oversaw 40+ employees and dock workers
- Drafted and managed shipping orders, BOL’s, and shipping route for accurate and compliant recordkeeping
- Worked collaboratively with production leader and engineering, to improve process development, procurement, customer support, and business development, on existing products and new packaging product introduction
- Prioritized, organized, and accomplished assigned process work
Dental/ Oral Surgery Assistant
Steele Creek Dentist
04.2017 - 08.2019
- Specialized in filing, reviewing and updating patients records. Processing billing and payments
- Prepped and performed X Rays for patients as per doctor's request. Documented patients vitals signs
- Readied patients and work stations for necessary procedures
- Assisted in all procedural duties in performing hygiene, reconstructive, surgical, and restorative procedures
- Informed patients about dental hygiene, pre-operative instructions and post-operative care
Education
HS Diploma -
North Gaston High School
2015
DA1 Degree -
Charlotte Dental Assisting School
2017
Associate’s Degree - Small Business Management and Entrepreneurship
DeVry University
2019
Life Coaching Certification -
Orange County Life Coaching Institute
2020
Skills
- Transportation Management
Systems - Exceptional Computer Skills
- Outstanding Customer Service and
Professional demeanor - Bi-lingual (Mastery)
- Detail Oriented
- Cross-functional Team building
- Skilled Recruitment
- Performance Optimization
- Task Prioritization
- Coaching And Mentoring
- Leadership Project Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatch Supervisor
FGO Logistics( RH Furniture)
12.2023 - Current
Logistics Supervisor
UST Logistics
09.2022 - 12.2023
Logistics Supervisor
BSI Solutions
11.2021 - 09.2022
Supervisor (PA)
Amazon Warehouse
12.2019 - 09.2021
Client Relations
High Class Errands
08.2019 - 11.2021
Dental/ Oral Surgery Assistant
Steele Creek Dentist
04.2017 - 08.2019
HS Diploma -
North Gaston High School
DA1 Degree -
Charlotte Dental Assisting School
Associate’s Degree - Small Business Management and Entrepreneurship
DeVry University
Life Coaching Certification -
Orange County Life Coaching Institute
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