Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Wilder

Charlotte

Summary

Dynamic professional with extensive experience as a Direct Support Professional at Nevins Inc, skilled in client support and performance monitoring.

Diligent Team Lead with proven track record in leading teams to success through effective management and strategic planning.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

Nevins Inc
03.2025 - Current
  • Provided individualized support to clients with developmental disabilities, enhancing daily living skills and independence.
  • Developed and implemented personalized care plans in collaboration with multidisciplinary teams for optimal client outcomes.
  • Monitored and documented client progress, ensuring compliance with regulatory requirements and quality standards.
  • Trained and mentored new staff on best practices for client care and safety protocols, fostering a supportive work environment.

Team Lead Trainer

Popeyes
12.2024 - Current
  • Developed training programs to enhance team performance and knowledge retention.
  • Facilitated workshops and hands-on training sessions for diverse learning styles.
  • Mentored new trainers, providing guidance on effective instructional methods.
  • Evaluated training effectiveness through feedback surveys and assessments.

Sales Associate

Gabes, Gabriel Brothers
02.2023 - 11.2024
  • Engaged customers to identify needs and recommend appropriate products.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained product displays to enhance visual merchandising standards.
  • Assisted in inventory management, including stock replenishment and organization.

Team Lead

Panera Bread
03.2021 - 12.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Education

High School Diploma -

Harding University Highschool

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Performance monitoring
  • Workplace safety
  • Process improvement

Timeline

Direct Support Professional

Nevins Inc
03.2025 - Current

Team Lead Trainer

Popeyes
12.2024 - Current

Sales Associate

Gabes, Gabriel Brothers
02.2023 - 11.2024

Team Lead

Panera Bread
03.2021 - 12.2023

High School Diploma -

Harding University Highschool

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Trinity Wilder