Trinity Veal
Raleigh
Summary
- Proactive and detail-oriented professional with a track record of excellence at Chic-Fil-A, where I honed customer service and cash handling skills. Demonstrated ability to resolve complaints effectively, enhancing customer satisfaction. Excelled in collaboration, contributing to team goals and maintaining high efficiency. Achieved significant improvements in service quality and team performance.
- Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
4
4
years of professional experience
Work History
Team Member
Chic-Fil-A
01.2023 - 08.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Retail Sales Associate
Walmart
06.2021 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
- Supported store management in planning and executing seasonal promotions and sales events.
Education
BBA - Accounting And Finance
North Carolina Central University
Durham, NC05-2026
High School Graduate - General Studies
Alexander High School
Douglasville, GA05.2022
Skills
- Cash Handling
- Cleaning
- Customer Service
- Complaint resolution
- Hospitality and accommodation
- Goal Setting and Achievement
- Attention to Detail
- Collaboration and Teamwork
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
Timeline
Team Member
Chic-Fil-A
01.2023 - 08.2025
Retail Sales Associate
Walmart
06.2021 - 11.2023
High School Graduate - General Studies
Alexander High School
BBA - Accounting And Finance
North Carolina Central University
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