Trinity Tyson
Fayetteville
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multitask effectively in fast-paced environments. Strong commitment to teamwork, consistently contributing to the achievement of personal and business objectives. Recognized for adeptly managing escalated customer support issues while exhibiting quick adaptability to diverse situations. Passionate about delivering exceptional service and fostering positive customer relationships.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
DSP /Lead Direct Support Professional
Peaceful Pathway
Mechanicsville
04.2025 - Current
- Assisted individuals with daily living activities and personal care needs.
- Developed and maintained supportive relationships with clients and their families.
- Implemented individualized care plans tailored to client goals and preferences.
- Facilitated community integration through social and recreational activities.
- Collaborated with healthcare professionals to ensure optimal client support.
- Trained new staff on operational procedures and best practices for care delivery.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Manager
Rva Vape Store
Mechanicsville
02.2024 - 11.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- performed opening and closing procedures.
- ensuring compliance with all state and federal regulations.
- Oversaw daily operations and staff management at a retail vape store.
- Developed and implemented promotional strategies to increase store visibility.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
DSP/Med Tech
Sevita - Good Neighbor
Mechanicsville
01.2023 - 09.2024
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Provided personal care and support for individuals with disabilities.
- Assisted clients with daily living activities and personal hygiene.
- Coordinated recreational activities to promote social engagement.
- Maintained accurate documentation of client progress and needs.
- Collaborated with healthcare professionals to ensure comprehensive care plans.
- Advocated for clients' rights and preferences in various settings.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Direct Agent/Sales Rep
Verizon-Victra
05.2022 - 02.2023
- Key Holder- opened and closed at location
- Responsible for Inventory and Banking at location
- Acquired and retained customers by providing excellent service
- Demonstrated and explained merchandise selecting and suggesting options suitable for the customer's needs.
- Balanced daily monies and made deposits
- Assisted with customer escalations and disputes to resolve the customer's issues
Customer Service Associate
Target Department Store
10.2021 - 03.2022
- Processed credit card, EBT and gift card payments in electronic computer systems
- Counted tills at end of shift to balance and reconcile register, reflecting financial discrepancies-refunds
- Redeemed coupons and cross sold products to maintain customer satisfaction levels
- Returned items, noting details in company database and placed returned merchandise in bins for restocking
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained cleanliness and presentation of stock room and production floor
Resident Advocate
Chancellor's Village
01.2021 - 11.2021
- Responded to needs and concerns of residents and visitors
- Enforced state and federal regulations as well as company policies and procedures for strict compliance
- Monitored daily performance and patient outcomes, maintained quality assurance
- Documented observations of mental and physical health and reported updates to Sr. Staff
- Set up tables and counters to prepare dining and serving areas
- Retrieved and prepared orders from kitchen areas and promptly delivered to guests
- Resolved patient concerns with friendly and knowledgeable service
- Developed strong and lasting resident relationships
Education
High School Diploma -
Courtland High School
Fredericksburg, VA, Virginia 05.2010 - 05.2022
Skills
- Typed 60 wpm
- Ms Office
- Team player
- Excellent time management skills
- Conflict Management
- Calm and Professional Under Pressure
- Multitasking and Prioritize
- POS Systems and Ordering Platforms
- Upselling products and Services
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Goal setting
- Task delegation
- Performance management
- Sales techniques
- Clear communication
- Safety procedures
- Data analysis
- Computer skills
- Adaptability and flexibility
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Active listening
- Customer relationship management
- Medication administration
- Compliance enforcement
- Record keeping
- HIPAA compliance
- Medical records management
- Behavioral management
- First aid and CPR
- Direct patient care
Activities
- Reading
- Art
- Yoga
- Herbalism
- Travel
Certification
- CPR certification
- Therapeutic options training certification
- Medication Aid certification
Timeline
DSP /Lead Direct Support Professional
Peaceful Pathway
04.2025 - Current
Manager
Rva Vape Store
02.2024 - 11.2025
DSP/Med Tech
Sevita - Good Neighbor
01.2023 - 09.2024
Direct Agent/Sales Rep
Verizon-Victra
05.2022 - 02.2023
Customer Service Associate
Target Department Store
10.2021 - 03.2022
Resident Advocate
Chancellor's Village
01.2021 - 11.2021
High School Diploma -
Courtland High School
05.2010 - 05.2022