Trinity Sutton
Charlotte
Summary
Resourceful and detail-oriented administrative professional with 7 years of experience in customer service and office management. Proven ability to enhance operational efficiency through effective appointment scheduling and team leadership. Skilled in Microsoft Office Suite and multi-line phone systems, with a strong background in retail and food service environments. Demonstrated success in training staff and improving customer satisfaction, seeking to leverage administrative expertise in a dynamic organization. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Station Trainer
PrimeFlight Aviation
2025.05 - Current
- Assisted in onboarding new employees, providing training on company procedures and software tools.
- Managed scheduling and coordination of executive meetings to enhance team productivity.
- Prepared detailed reports and presentations for management, improving decision-making processes.
- Streamlined office operations by implementing efficient filing systems and digital documentation practices.
Station Trainer/Supervisor
PrimeFlight Aviation
2023.07 - 2025.05
- Developed training materials that enhanced understanding of equipment usage and maintenance.
- Trained new employees on operational procedures and safety protocols to ensure compliance.
- Conducted regular assessments to evaluate employee performance and identify training needs.
Exterior Dry Wash
PrimeFlight Aviation
2023.05 - 2023.11
- Full wash and belly wash American Airline Aircraft’s.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Shift Manager
Noodles & Company
2021.11 - 2023.02
- Trained and mentored staff on best practices for customer service and food safety protocols.
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Customer Service Representative
Dynata
2018.09 - 2021.10
- Resolved customer inquiries promptly, ensuring high satisfaction and loyalty.
- Managed escalated issues, providing effective solutions to enhance customer experience.
Sorter
Amazon
2020.06 - 2021.09
- Conducted quality checks on packages to ensure accuracy and compliance with company standards.
- Operated high-speed sorting machinery to optimize package distribution efficiency.
Manager
ECCO
2020.11 - 2021.06
- Implemented inventory management systems, resulting in improved stock accuracy and reduced discrepancies.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations at all levels.
Clerk/Cashier
QuikTrip
2019.04 - 2021.06
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of store environment to enhance customer experience.
Education
High school diploma or GED -
Queen’s Grant High School
Matthews, NC06.2019
No Degree - Nursing
North Carolina Central University
Durham, North Carolina, NCSkills
- Multi-line phone systems
- Phone communication
- Customer and client relations
- Appointment scheduling
- Staff supervision
- Office management
- Store Management Experience
- Customer communication
- Sales Experience
- Shift Management
- Operations management
- Data entry
- Computer skills
- Time management
- Purchase order management
- Customer service
- Office administration
- Account development
- Microsoft Office
- Administrative experience
Certification
- Driver's License
Languages
English
Timeline
Administrative Assistant/Station Trainer
PrimeFlight Aviation
2025.05 - Current
Station Trainer/Supervisor
PrimeFlight Aviation
2023.07 - 2025.05
Exterior Dry Wash
PrimeFlight Aviation
2023.05 - 2023.11
Shift Manager
Noodles & Company
2021.11 - 2023.02
Manager
ECCO
2020.11 - 2021.06
Sorter
Amazon
2020.06 - 2021.09
Clerk/Cashier
QuikTrip
2019.04 - 2021.06
Customer Service Representative
Dynata
2018.09 - 2021.10
High school diploma or GED -
Queen’s Grant High School
No Degree - Nursing
North Carolina Central University