Summary
Overview
Work History
Education
Skills
Certification
Student of the Month
Timeline
Generic

Trinity Martin

Fayetteville,NC

Summary

Dynamic professional with a proven track record at Ulta Beauty Inc., excelling in exceptional customer service and strong communication skills. Adept at enhancing client experiences through personalized product recommendations and effective problem-solving. Committed to organizational growth and team collaboration, consistently achieving increased transaction values and client retention.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Prestige Beauty Advisor

Ulta Beauty Inc.
05.2025 - Current
  • Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

Licensed Massage Therapist

The Now
06.2022 - 04.2023
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.

Licensed Massage Therapist

Hand and Stone Massage and Facial Spa
11.2019 - 12.2021
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as therapist.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
  • Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.

Sales Associate

Cosmo Prof
03.2018 - 05.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Key Manager

Pet Supermarket Inc.
02.2016 - 01.2017
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Empowered employees with professional growth opportunities, contributing to highly skilled and motivated workforce.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Education

Massage Therapy & Esthetics

Aveda Institute
Winter Park, FL
01-2016

GED -

Central Carolina Community College
Sanford, NC
01.2012

Overhills High School
Spring Lake, NC

Skills

  • Strong communication skills
  • Organizational growth
  • Exceptional customer service
  • Team collaboration
  • Multitasking

Certification

  • Licensed Massage Therapist - 2016-2020
  • Licensed Full Specialist - 2016-Present

Student of the Month

During the clinic phase at massage school, every month a student would be selected for having the highest ratings from customer feedback, sales, and educator feedback. I was selected for the month of August. 

Timeline

Prestige Beauty Advisor

Ulta Beauty Inc.
05.2025 - Current

Licensed Massage Therapist

The Now
06.2022 - 04.2023

Licensed Massage Therapist

Hand and Stone Massage and Facial Spa
11.2019 - 12.2021

Sales Associate

Cosmo Prof
03.2018 - 05.2019

Key Manager

Pet Supermarket Inc.
02.2016 - 01.2017

Massage Therapy & Esthetics

Aveda Institute

GED -

Central Carolina Community College

Overhills High School

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Trinity Martin