Trinity Julian
Mount Holly
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and will quickly pick up new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Development Associate
Trane Supply
Charlotte, NC
12.2024 - Current
- Prepare accurate and competitive quotes for light commercial and residential HVAC equipment, including all related parts, accessories, and installation components.
- Use Prophet 21, Oracle, Salesforce, and WebCats daily to manage quotes, process orders, research product data, and support customers efficiently.
- Leverage strong HVAC knowledge to guide customers and internal teams on equipment selection, system operation, and component compatibility.
- Partner with Account Managers and participate in customer visits to gather insights, strengthen relationships, and identify opportunities to improve service and support.
- Travel out of state to train Customer Service Associates, sharing deep expertise in LCU quoting, product knowledge, and customer support best practices.
- Work independently with minimal supervision, effectively prioritizing tasks and managing a high-volume workload.
- Maintain professionalism and composure in fast-paced or high-pressure situations, resolving issues calmly and ensuring a positive customer experience.
- Identify process improvements, support cross-functional sales initiatives, and contribute to a seamless customer journey through responsive communication and problem-solving.
Dealer Order Management
Trane Technologies
Charlotte, NC
07.2022 - 12.2024
- Assisted with the development of online learning modules for remote learners.
- Developed innovative strategies for resolving customer complaints and difficult situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills with team members across multiple departments.
- Navigated through computer systems to properly handle customer requests. EX. Word, Powerpoint, Excel, Oracle, etc.
Assistant Manager & Key Holder
Kirkland's
Charlotte, NC
09.2020 - 07.2022
- Supporting company initiatives related to store floor plan
- Maintain and organize stock room and returned merchandise
- Delegated daily tasks to team members to optimize group productivity.
- Implemented new procedures or systems to improve efficiency within the organization.
- Execute opening and closing routines
- Processing in-store and e-commerce orders/returns
- Supports customers by helping educate them on products and options related to what they're looking for
- Handling inbound and outbound calls associated with customers and other stores in the district.
Pool Attendant
Tailormade
Charlotte, NC
05.2020 - 08.2020
- Open & Close Pool area
- Supervise area to ensure pool visitor safety.
Education
A.A - Transfer Program -
Central Piedmont
Charlotte, NCNorth Carolina High School Diploma -
East Gaston High
Mt Holly, NC05.2021
Skills
- Communication skills
- Conflict Resolution
- Proficient in Prophet 21, Webcats, Sales Force & Oracle
- Dependable
- Eager to learn & grow
- Understanding of LCU and Residential HVAC equipment
- Dealer Training
- Multitasking
- Analytical Thinking
- Supervision and Leadership
Accomplishments
Recognized for my leadership potential and was selected for Trane’s 8‑week Emerging Leadership Development Program (ELDP), collaborating across multiple business units to strengthen leadership skills, develop strategic thinking, and deepen understanding of Trane’s Business Principles and operations.
Affiliations
- Fishing
- Reading
- Spending time with family
Certification
CPR certified
Timeline
Account Development Associate
Trane Supply
12.2024 - Current
Dealer Order Management
Trane Technologies
07.2022 - 12.2024
Assistant Manager & Key Holder
Kirkland's
09.2020 - 07.2022
Pool Attendant
Tailormade
05.2020 - 08.2020
North Carolina High School Diploma -
East Gaston High
A.A - Transfer Program -
Central Piedmont
Retail Experience
- 09/2020, Present, Kirkland's, Charlotte, NC, Assistant Manager & Key Holder, Supporting company initiatives related to store floor plan, Maintain and organize stock room and returned merchandise, Communicates game plan to team members daily, Execute opening and closing routines, Processing in-store and e-commerce orders/returns, Supports customers by helping educate them on products and options related to what they're looking for, Handling inbound and outbound calls associated with customers and other stores in the district
- 05/2020, 08/2020, Tailormade, Charlotte, NC, Pool Attendant, Open & Close Pool area, Supervise area to ensure pool visitor safety
Recommendations
- Paige Turner, Kirkland's Store Manager, (704) 622-2243
- Joshua Julian, Territory Account Manager, (704) 830-7844
- Don Million, Owner-Operator, (704) 451-1474
- Jeremy Salazar, Kirkland's District Manager, (704) 301-0684
Hobbies and Interests
- Spending time with Family
- Fishing
- Going to the Gym
- Reading