I have a strong passion for animals and am deeply committed to their care and well-being I’m also enthusiastic about learning the latest pet care trends, including nutrition, training, and behavioral enrichment, to ensure pets lead happy, healthy lives These experiences fuel my desire to work in environments where I can contribute to both animal welfare and customer education
Trinity Fernandis
Charlotte
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
2
2
years of professional experience
Work History
Customer Service Associate (Seasonal)
Hobby Lobby
09.2024 - Current
- Improved customer satisfaction by assisting customers with inquiries and resolving issues promptly.
- Provided product and service information to facilitate informed customer decisions.
- Assisted customers in product selection to boost sales and satisfaction.
- Delivered personalized service to build strong customer relationships.
- Handled returns and exchanges promptly, maintaining positive customer experiences.
- Processed transactions accurately to ensure smooth checkout experience.
- Collaborated with team to achieve sales goals and enhance customer service.
- Supported team in maintaining organized and clean service area.
- Engaged with customers actively to promote a friendly shopping environment.
Customer Service Associate
Michael's
09.2023 - 09.2024
- Delivered exceptional customer service by effectively managing customer inquiries, complaints, and returns both in-person and over the phone
- Assisted customers with locating products, providing detailed information about product features, and offering personalized recommendations to enhance the customer shopping experience
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in handling cash, credit, and other payment methods
- Coordinated with the management team to implement promotional strategies, contributing to increased store sales and customer engagement
- Utilized conflict resolution skills to address and resolve customer issues, maintaining a calm and professional demeanor in high-stress situations
- Kept detailed records of customer interactions and transactions, utilizing CRM software to ensure seamless follow-up and support
- Participated in team meetings and provided feedback on service improvement strategies, demonstrating a proactive approach to enhancing the customer experience
- Consistently achieved top customer satisfaction scores through dedication to providing a positive shopping experience
- Played a pivotal role in driving sales growth by upselling products and services, contributing to the store's overall revenue
- Recognized for outstanding service with multiple commendations from customers and management
Team Member (Baker)
Lowe's Foods
01.2023 - 08.2023
- Prepared and baked a variety of bread and pastries, ensuring high-quality standards and customer satisfaction
- Collaborated with team members to streamline bakery operations, resulting in improved efficiency
- Maintained a clean and organized work environment, adhering to health and safety regulations
- Assisted in inventory management, reducing waste and optimizing stock levels
- Provided excellent customer service, addressing inquiries and fulfilling special orders
- Eager to learn and adapt quickly, consistently meeting deadlines with a strong work ethic and dedication to excellence
- Implemented efficient baking schedules, increasing production output by20% while maintaining quality
Education
Bachelors - Business Analytics
University of North Carolina At Charlotte
Charlotte, NC05-2027
Skills
- Critical thinking
- Teamwork
- Time management
- Attention to detail
- Adaptability
- Salesmanship
- Communication
- Customer satisfaction
- Customer service
- Conflict resolution
Interests
Timeline
Customer Service Associate (Seasonal)
Hobby Lobby
09.2024 - Current
Customer Service Associate
Michael's
09.2023 - 09.2024
Team Member (Baker)
Lowe's Foods
01.2023 - 08.2023
Bachelors - Business Analytics
University of North Carolina At Charlotte
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