TRINITY DRAYTON
Fairmont
Summary
Self-motivated professional with outstanding oral and written communication skills. Expertise in computer software development, with extensive knowledge. Proven track record in quality assurance testing and providing consultative services to customers. Consistently meets company needs through commitment to organized and efficient practices. Thrives under pressure and excels in adapting to new situations and challenges, always striving to enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Righteous Home Care
03.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Quality Assurance Analyst
Harbor Freight Tools USA
07.2023 - 02.2024
- Monitored production environment performance metrics for anomalies that could indicate quality issues
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them
- Worked with team members to create efficient workflows, resulting in high productivity
Customer Service Representative
Sykes Call Center
09.2021 - 01.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Used proven techniques to de-escalate angry customers during telephone interactions
- Answered inbound calls, chats and emails to facilitate customer service
- Assisted customers with making payments or establishing payment plans to bring accounts current
Education
Nursing
Robeson Community College
Lumberton, NCHigh School Diploma -
Lumberton Senior High School
Lumberton, NC06.2018
Skills
- QA Reporting
- Customer Service
- Improvement Recommendations
- Complaint Resolution
- Quality Assurance
- Account Updating
- Issue Resolution
- Customer Relationship Management
- Data Entry
- Interpersonal Skills
- Software development
- Relationship management
- Medical terminology
- Long term care
- Childcare
- Typing
- Data collection
- Skilled nursing facility
- Communication skills
- Microsoft Word
- Microsoft Excel
- Time management
- Senior care
- Home care
- Care plans
- Patient care
- Nursing
- Acute care
- Vital signs
- Guest relations
Certification
- BLS Certification
- RBT Certification
- CPR Certification
- Driver's License
- Certified Nursing Assistant
Willing To Relocate
Robeson County, NC
Timeline
Certified Nursing Assistant
Righteous Home Care
03.2024 - Current
Quality Assurance Analyst
Harbor Freight Tools USA
07.2023 - 02.2024
Customer Service Representative
Sykes Call Center
09.2021 - 01.2022
High School Diploma -
Lumberton Senior High School
Nursing
Robeson Community College
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