Trinity Church
Raleigh
Summary
A recent graduate from High Point University with a background in marketing, focused on leveraging knowledge of digital marketing, analytics, and social media marketing to support organizational objectives. Skilled in translating customer insights into actionable strategies and creating content that resonates with target audiences.
Offering background in developing positive customer relationships and team collaboration. Brings capacity to quickly learn industry-specific procedures and policies, excelling in problem-solving and communication. Ready to use and develop strong interpersonal skills and organizational capabilities in a Brand Marketing role.
Overview
4
4
years of professional experience
Work History
Guest Service Manager
The Aesthetics Lounge and Spa
04.2025 - Current
- Managed guest relations to enhance overall satisfaction and resolve concerns efficiently.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented feedback systems to gather guest insights, driving continuous improvement initiatives.
- Coordinated daily operations, ensuring seamless service delivery and adherence to quality standards.
- Developed training materials to facilitate staff onboarding and improve service consistency.
- Analyzed guest feedback data to identify trends, informing strategic service enhancements.
- Collaborated with management to create promotional strategies that increased guest engagement and loyalty.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Implemented successful strategies to increase customer satisfaction.
- Planned and executed marketing activities to improve property brand and increase revenue.
Assistant Salon Manager
Sun Tan City
11.2024 - 04.2025
- Assisted in daily salon operations, ensuring smooth workflow and high customer satisfaction.
- Trained new employees on salon protocols and customer service best practices.
- Supported marketing efforts by promoting services through social media channels.
- Implemented customer feedback initiatives, enhancing service quality and client retention.
- Resolved client concerns promptly, fostering positive relationships and repeat business.
Marketing Manager Intern
Carolina Core FC
01.2024 - 05.2024
- Developed a comprehensive marketing plan for a new product launch, utilizing customer segmentation and targeting techniques
- Negotiated sponsorship deals on behalf of teams in order to secure additional funds for activities such as tournaments or special events
- Maintained relationships with vendors, suppliers, and other external partners
- Monitored budgeting processes related to team travel expenses, uniform purchasing, and maintenance
- Provided support in launching new products through effective digital marketing initiatives
- Developed marketing materials designed to promote awareness about upcoming matches or fundraising campaigns
- Developed an online advertising strategy across various platforms, including Google Ads and Facebook Ads
- Created content for social media campaigns to increase brand awareness and engagement.
Marketing Intern
Paddling for Pennies
01.2024 - 05.2024
- Assisted in marketing strategy implementation to drive customer acquisition, engagement, and retention
- Curated social media content and managed accounts to increase engagement
- Worked closely with the team, gaining knowledge of day-to-day processes and duties
- Generated content ideas to engage target audiences and increase followers
- Managed content creation, curation, and scheduling for multiple social channels, including Facebook, Twitter, Instagram, Pinterest, and LinkedIn
- Conducted research on prospective donors and identified potential funding opportunities.
Marketing Intern
High Point Rockers
08.2023 - 12.2023
- Worked closely with team, gaining knowledge of day-to-day processes and duties
- Curated social media content and managed accounts to increase engagement
- Communicated effectively with parents, players, coaches, and other stakeholders regarding team objectives and progress towards those objectives
- Maintained relationships with vendors, partners, influencers, and other stakeholders
- Developed company mock-ups and social media content to increase brand awareness
- Researched industry trends and competitor marketing decisions to introduce new ideas
- Assisted in developing brand messaging that resonates with target audiences
- Collaborated with designers to create visuals for digital campaigns
- Wrote press releases and other marketing copy to increase brand awareness
- Created promotional campaigns that generated leads, resulting in increased sales
- Collaborated with the team in creating and executing influencer marketing campaigns, including outreach, negotiations, and measurement
- Collaborated with team members to develop and execute marketing strategies based on organizational goals and priorities.
Marketing Intern
Qubien School of Communication
08.2023 - 12.2023
- Curated social media content and managed accounts to increase engagement
- Worked closely with the team, gaining knowledge of day-to-day processes and duties
- Created content for social media platforms that increased brand awareness and drove website traffic
- Collaborated with designers to create visuals for digital campaigns
- Wrote press releases and other marketing copy to increase brand awareness
- Worked with the design team to create and edit visual assets, such as graphics, photos, and videos
- Conducted market research to identify trends and opportunities and provide insights to support marketing strategy and planning
- Gathered data on competitors and methods of marketing and distribution
- Created and maintained databases for tracking student progress.
Sales Associate
Food Lion
05.2022 - 08.2022
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Engaged with guests to understand and anticipate customer service needs
- Tagged new merchandise for sale and updated signs
- Helped customers find and select products
- Handled customer complaints and inquiries in a courteous and efficient manner
- Established a positive rapport with customers by delivering friendly, personalized service
- Built relationships with potential customers by providing helpful advice on product selection
- Encouraged customers to make additional purchases and suggested relevant items.
Sales Associate
Ulta Beauty
05.2022 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations
- Participated in team meetings discussing strategies for improving sales performance or customer experience.
Social Media Manager
The Hair Loft
01.2022 - 01.2022
- Created engaging content for clients to interact with
- Implemented strategies to maintain structure within their salon
- Created a website for their clients to view and gain more knowledge of the business
- Effectively communicate with staff and clients
- Posted original content to client website, updating pages to align with current branding strategies
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices
- Produced content assets to activate strategies across the web and social marketing channels
- Planned, produced, and edited video projects to maximize engagement
- Developed GIFs, memes, and other entertaining visual content to engage audiences and gain followers
- Posted useful, creative, and timely content on social media, blog, and website
- Curated content for social media platforms
- Utilized editing and photography tools to enhance storytelling
- Applied current editing and photography tools to tell great stories
- Implemented strategies and tactics to grow followers on social media channels
- Created content for websites and online publications.
Education
High School Diploma -
Vance Charter
BBA in Advertising, Public Relations, and Strategic Comm -
High Point University
Skills
- Decision Making
- Idea Brainstorming
- Video Editing
- Social Media Advertising
- Team Collaboration
- Website Design
- Digital Marketing
- Target Audience Analysis
- Public and Media Relations
- Content Marketing
- Digital Media
- Time Management
- Social Media Campaigns
- Marketing and Advertising
- Social Media Strategy
- Social Media Management
- Social Media Content Campaigns
- Promotional Video Development
- Content Strategy
- Customer Service
- Sales
Timeline
Guest Service Manager
The Aesthetics Lounge and Spa
04.2025 - Current
Assistant Salon Manager
Sun Tan City
11.2024 - 04.2025
Marketing Manager Intern
Carolina Core FC
01.2024 - 05.2024
Marketing Intern
Paddling for Pennies
01.2024 - 05.2024
Marketing Intern
High Point Rockers
08.2023 - 12.2023
Marketing Intern
Qubien School of Communication
08.2023 - 12.2023
Sales Associate
Food Lion
05.2022 - 08.2022
Sales Associate
Ulta Beauty
05.2022 - 08.2022
Social Media Manager
The Hair Loft
01.2022 - 01.2022
BBA in Advertising, Public Relations, and Strategic Comm -
High Point University
High School Diploma -
Vance Charter
Profilewebsites
www.linkedin.com/in/trinity-church