Summary
Overview
Work History
Education
Skills
Timeline
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Trina Priest

Newport

Summary

Dynamic personal banker with proven expertise in relationship building and customer satisfaction at First Bank. Enhanced client loyalty through personalized service and effective communication. Skilled in cash handling and fraud prevention, consistently delivering exceptional results while maintaining compliance with regulations. Recognized for fostering strong client relationships and improving overall banking experiences.

Overview

12
12
years of professional experience

Work History

Personal Banker

First Bank
05.2022 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Merchandise Lead

Belk
04.2017 - 05.2022
  • Boosted employee morale through regular recognition programs, reinforcing positive behaviors and promoting teamwork.
  • Developed strong relationships with vendors to secure competitive pricing and timely delivery of products.
  • Coordinated efficient workflow among team members by delegating tasks according to individual strengths and skillsets.
  • Managed timely replenishment of stock to ensure availability across all departments during peak hours for optimal sales potential.
  • Provided ongoing training and development opportunities for staff members, enhancing their skills in areas such as customer service techniques, product knowledge, and merchandising best practices.
  • Mentored junior team members, fostering a positive work environment and boosting productivity.
  • Improved customer satisfaction with effective communication, attentive service, and prompt resolution of issues.
  • Established performance metrics to evaluate team success in achieving sales targets and providing excellent service.
  • Streamlined inventory management processes for better stock control and reduced waste.

Customer Service Representative II

Lendmark Financial
04.2013 - 09.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Carteret Community College
06-1985

Skills

  • Relationship building
  • Branch operations
  • Customer service
  • Customer satisfaction
  • Client relationship management
  • Positive attitude
  • Cash handling
  • Fraud prevention
  • Sales expertise
  • Attention to detail

Timeline

Personal Banker

First Bank
05.2022 - Current

Merchandise Lead

Belk
04.2017 - 05.2022

Customer Service Representative II

Lendmark Financial
04.2013 - 09.2016

High School Diploma -

Carteret Community College

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Trina Priest