Trina Moss
North Wilkesboro
Summary
Customer-focused professional with 10+ years of experience delivering exceptional service in fast-paced environments. Proven ability to build strong client relationships, resolve issues efficiently, and manage high-volume inquiries with professionalism and care. Skilled in communication, problem-solving, upselling, and creating positive customer experiences that drive loyalty and retention.
Overview
17
17
years of professional experience
Work History
Account Representative (Remote)
Ayers Engineering
01.2016 - Current
- Built and maintained strong customer relationships to support client retention and business growth
- Managed high volumes of customer inquiries via phone and email while consistently meeting response time goals
- Assisted clients with product selection, pricing, and service details, ensuring a smooth customer experience
- Resolved customer concerns efficiently, improving satisfaction and trust
- Leveraged product knowledge to identify upselling opportunities and increase account value
Front Desk Receptionist
Mirage
Greensboro
06.2013 - 08.2021
- Delivered exceptional front-line customer service, creating a welcoming and professional environment for guests
- Handled customer transactions, identification verification, and front desk operations with accuracy
- Responded to guest questions and concerns promptly, ensuring a positive experience
- Maintained a clean, organized lobby to enhance first impressions
- Built rapport with repeat customers, contributing to customer loyalty
Waitress
Texas Roadhouse
06.2009 - 10.2010
- Provided attentive, personalized service in a fast-paced restaurant environment
- Managed multiple tables simultaneously while maintaining high service standards
- Guided customers through menu options using strong product knowledge
- Ensured customer satisfaction by addressing needs quickly and professionally
- Maintained a clean and organized work area throughout shifts
Education
High School Diploma - GED
Skills
- Customer Communication
- Conflict Resolution
- Multitasking
- Sales & Upselling
- Product Knowledge
- Phone & Email Support
- Problem Solving
- Teamwork
Timeline
Account Representative (Remote)
Ayers Engineering
01.2016 - Current
Front Desk Receptionist
Mirage
06.2013 - 08.2021
Waitress
Texas Roadhouse
06.2009 - 10.2010