Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Trina Camacho

Charlotte

Summary

Dynamic Patient Care Coordinator at Tryon Medical Partners with a proven track record in care coordination and patient scheduling. Skilled in problem-solving and relationship management, I enhance operational efficiency and foster trust with patients, ensuring seamless communication and optimal care experiences. Committed to delivering exceptional service and improving patient flow.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator

Tryon Medical Partners
Matthews
07.2023 - Current
  • Coordinated patient schedules across multiple healthcare providers to enhance operational efficiency.
  • Managed patient intake processes while verifying insurance information.
  • Facilitated communication between patients and medical staff concerning care plans.
  • Resolved patient inquiries and concerns promptly and professionally.
  • Collaborated with healthcare team to optimize patient flow and minimize wait times.
  • Utilized electronic health records system for accurate updates of patient information.
  • Scheduled appointments and coordinated follow-up visits as necessary.
  • Coordinated patient referrals to specialists within healthcare network, ensuring clear communication about processes.

Server Manager

El Valle Mexican Restaurant
Matthews
10.2019 - Current
  • Supervised dining room staff activities to uphold service quality and meet guest expectations.
  • Assessed customer needs in assigned areas, prioritizing tasks during busy periods.
  • Explained trainee goals and performance expectations for improved onboarding.
  • Coordinated with kitchen staff to accommodate customer allergies and dietary requests.
  • Reconciled daily transactions, balanced cash registers, and deposited earnings.
  • Gathered guest feedback on food quality, resolved issues, and ensured prompt beverage refills.
  • Trained front-of-house staff on policies, guest service techniques, and effective communication.
  • Delivered food and beverages to tables during high-volume service periods.

Receptionist

Camacho Construction
Charlotte
03.2016 - 10.2019
  • Composed routine correspondence and reports using job-related software.
  • Maintained confidentiality of personal and financial information to protect clients' rights.
  • Operated telephone switchboard to screen and direct calls to appropriate personnel.
  • Monitored reception area to ensure a safe, hazard-free environment for customers.
  • Sorted invoices by date stamping and filing according to vendor code.
  • Scheduled appointments while maintaining updated calendars for efficiency.
  • Delivered administrative support by organizing documents, making copies, and managing schedules.
  • Processed payments and updated accounts to reflect current balances.

Front of House Team Member

Buffalo Wild Wings
Charlotte
01.2017 - 03.2017
  • Took phone orders from guests, adhering to established procedures.
  • Maintained cleanliness and organization in front area, replenishing condiments and bussing tables during peak times.
  • Prepared workstations with necessary ingredients and tools to enhance efficiency.
  • Ensured a tidy kitchen and dining area to promote a positive experience.
  • Welcomed and expressed gratitude to guests for their patronage.
  • Trained new front-of-house staff on restaurant policies, food safety, and customer service protocols.
  • Engaged customers in friendly conversation to foster a welcoming atmosphere.
  • Assisted servers with food service tasks and cleaning duties to elevate dining experiences.

Guest Greeter

Westgate Resorts
Gatlinburg
12.2015 - 08.2016
  • Greeted and assisted customers to foster positive experiences.
  • Offered customer support by directing to designated locations and connecting with specific personnel.
  • Complied with health and sanitation practices and procedures.
  • Escorted customers to vehicles.
  • Greeted passengers at craft entrance and offered assistance and engagement to put all travelers at ease.
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered front desk phones.
  • Maintained cleanliness of front entry area.
  • Maintained positive working relationship with fellow staff and management.
  • Helped keep entryway and front line clean, organized and fully stocked with inventory.

Cashier Team Lead

Bojangles' Famous Chicken 'n Biscuits
Knoxville
10.2015 - 01.2016
  • Executed merchandising and signage updates for weekly and seasonal promotions.
  • Supervised cashier team to ensure smooth daily operations.
  • Trained new cashiers on register procedures and customer service standards.
  • Managed cash handling procedures and maintained accurate financial records.

Front of House Team Member

Buffalo Wild Wings
Knoxville
09.2015 - 10.2015
  • Processed to-go phone orders from guests per established procedures.
  • Maintained cleanliness of kitchen and dining areas to uphold high standards.
  • Prepared workstations with ingredients and tools, enhancing operational efficiency.
  • Trained new front-of-house staff on procedures, food safety, and customer service.
  • Bussed tables promptly between courses to expedite service during peak hours.
  • Replenished supplies and organized preparation stations to maximize productivity.
  • Engaged with customers warmly to promote a positive business image.
  • Assisted servers by addressing foodservice needs and maintaining orderliness.

Education

GED -

Knoxville Adult Education
Knoxville, TN
01.2016

Skills

  • Documentation and recordkeeping
  • Care coordination
  • Patient scheduling
  • Problem-solving
  • Staff scheduling
  • Bilingual communication
  • Service-oriented mindset
  • Multitasking and prioritization
  • Issue resolution
  • Difficult customer engagement
  • Verbal and written communication
  • Customer trust building
  • Detail-oriented efficiency
  • Customer service excellence
  • Understanding customer needs
  • De-escalation techniques
  • Relationship management
  • Empathy and patience
  • Customer relationship management
  • Team collaboration
  • Time management

Languages

Spanish
Professional

Timeline

Patient Care Coordinator

Tryon Medical Partners
07.2023 - Current

Server Manager

El Valle Mexican Restaurant
10.2019 - Current

Front of House Team Member

Buffalo Wild Wings
01.2017 - 03.2017

Receptionist

Camacho Construction
03.2016 - 10.2019

Guest Greeter

Westgate Resorts
12.2015 - 08.2016

Cashier Team Lead

Bojangles' Famous Chicken 'n Biscuits
10.2015 - 01.2016

Front of House Team Member

Buffalo Wild Wings
09.2015 - 10.2015

GED -

Knoxville Adult Education

Similar Profiles

CREATE PROFILE
Trina Camacho