Tricia Smith
Snow Hill,NC
Summary
Proven customer service expert from Cargo On Demand, adept in critical thinking and data entry, significantly enhanced customer loyalty through empathetic conflict resolution and active listening. Demonstrated ability to lead and improve efficiency, evidenced by strategic product placements boosting sales at Andersen. Achievements include optimizing delivery routes, reducing fuel consumption, and maintaining high customer satisfaction across roles.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cargo On Demand
05.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Parts Delivery Driver
Modern Chevrolet
03.2023 - 06.2024
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Merchandiser Coordinator
Andersen
03.2022 - 07.2023
- Boosted sales by strategically arranging and promoting product.
- Collaborated with cross-functional teams to execute seasonal resets and promotions successfully.
- Coordinated closely with store managers on space allocation plans for new product lines while considering existing inventory levels and seasonality factors.
- Analyzed sales data to identify trends and recommend adjustments for improved performance.
- Boosted sales by strategically arranging and promoting products.
- Managed product markdowns efficiently without compromising overall store appearance or customer experience.
- Streamlined supplier communication for timely deliveries, resulting in better inventory control.
- Contributed to annual budget planning by providing insights on past performances of various merchandise categories.
Shift Leader
Speedway Gas Station
09.2016 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Human Services -
Lenoir Community College
Kinston, NC04-2026
GED -
Lenoir Community College
Kinston, NC08-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Vehicle maintenance
- Fuel efficiency
- Excellent customer service
- Safe driving
- Merchandise planning
- Brand awareness
- Promotional planning
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
- Packaging and labeling
- Assembly line proficiency
- Computer-aided manufacturing
Certification
career reading certificate.
Timeline
Customer Service Representative
Cargo On Demand
05.2023 - 07.2024
Parts Delivery Driver
Modern Chevrolet
03.2023 - 06.2024
Merchandiser Coordinator
Andersen
03.2022 - 07.2023
Shift Leader
Speedway Gas Station
09.2016 - 11.2022
Human Services -
Lenoir Community College
GED -
Lenoir Community College
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