Trevor Lopez
Jacksonville
Summary
With a 120-hour TEFL certification from TEFL Fullcircle and an associate’s degree in computer science, I bring a unique blend of technical expertise and strong communication skills honed through customer service experience at H&R Block. My ability to explain complex concepts clearly, combined with my TEFL training, equips me to create engaging and effective English lessons for Taiwanese students. I am passionate about cultural exchange and fostering a dynamic learning environment, eager to contribute enthusiasm and adaptability to a cram school setting while supporting student success in Taiwan’s vibrant educational landscape.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
H&r Block
01.2023 - 05.2025
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate of Science - Computer Science
Costal Carolina Community College
Jacksonville, NC12-2024
Skills
- Classroom Management
- Lesson Planning and Adaptability
- Cultural Sensitivity and Communication
- Technology Integration
Certification
Advanced Certificate in Teaching as a Foreign Language (120 Hour-TEFL)
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
H&r Block
01.2023 - 05.2025
Associate of Science - Computer Science
Costal Carolina Community College
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