Trevor Lake
Matthews
Summary
Professional with strong background in hospitality management, prepared for leadership in housekeeping. Proven ability to enhance operational efficiency, maintain high cleanliness standards, and ensure guest satisfaction. Known for effective team collaboration, adaptability, and consistent delivery of results. Expertise in staff training, inventory control, and quality assurance. Reliable and flexible with strong focus on achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Laundry Attendant
Courtyard by Marriott
09.2024 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
Housekeeping Supervisor
Springhill Suites By Marriott
08.2023 - 04.2024
- Worked with front desk to respond promptly to all guest requests.
- Managed linen inventory efficiently, reducing waste while ensuring sufficient stock was always available for daily operations.
- Maintained high levels of cleanliness throughout the property by conducting regular inspections and addressing issues promptly.
- Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
- Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
Housekeeping Room Attendant
Springhill Suites By Marriott
02.2022 - 08.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Houseman
Springhill Suites By Marriott
05.2021 - 02.2022
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
Education
Pinecrest High School
Pinehurst, NCSkills
- Workplace cleanliness
- Critical thinking
- Customer service
- Supervisory experience
- Staff training and development
- Room inspection
- Attention to detail
Certification
- ServSafe Food Protection Manager Certification Certification- 10/09/23-10/09/28
Timeline
Laundry Attendant
Courtyard by Marriott
09.2024 - Current
Housekeeping Supervisor
Springhill Suites By Marriott
08.2023 - 04.2024
Housekeeping Room Attendant
Springhill Suites By Marriott
02.2022 - 08.2023
Houseman
Springhill Suites By Marriott
05.2021 - 02.2022
Pinecrest High School
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