Trevor Berry
Wilmington
Summary
Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Keller Williams
01.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Project Manager
Paragon Building
03.2017 - 12.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Occasionally operating folklifts, excavators, other machinery
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Technician
Pfaff Audi
03.2009 - 01.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Owner Independant Shop
Intek
06.2007 - 01.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Mechanic Shop Foreman
Willowdale Infiniti
02.2001 - 01.2007
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
- Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
Education
Bachelor of Arts - Automotive Business
Centennial College
Totonto 06-2005
Skills
- Mechanical tools
- Customer service
- Critical thinking
- Project management
- Active learning
- Building rapport
Certification
- Technican Journeyman License - Canada
- Certified Electronics Technician -Audi
- NC- Driver's License
Timeline
Real Estate Agent
Keller Williams
01.2020 - Current
Project Manager
Paragon Building
03.2017 - 12.2019
Technician
Pfaff Audi
03.2009 - 01.2017
Owner Independant Shop
Intek
06.2007 - 01.2009
Mechanic Shop Foreman
Willowdale Infiniti
02.2001 - 01.2007
Bachelor of Arts - Automotive Business
Centennial College
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