Trevain Sutherland
Charlotte
Summary
Compassionate healthcare provider and Administrative expert with a strong focus on patient care and operational excellence. Experienced in managing patient interactions, ensuring compliance with data protection standards, and delivering quality service in fast-paced environments. A reliable team player who is committed and dedicated.
Overview
18
18
years of professional experience
Work History
Certified Nursing Assistant
Atrium Health
Charlotte
09.2024 - Current
- Assisted nursing staff with medication administration and monitoring vital signs to support optimal patient outcomes.
- Monitored and recorded patient vitals, including temperature, blood pressure, and blood sugar levels, to ensure timely intervention.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Responded to call lights and adjusted bed rails and equipment to enhance patient comfort and safety.
- Maintained accurate patient records, documenting changes in condition and care provided efficiently.
Patient Service Representative
Carolina Neurosurgery & Spine Associates
Greensboro
09.2021 - 01.2022
- Checked in patients, collected payments, and verified or updated insurance information to ensure accurate patient records.
- Obtains proper insurance documentation and demographic information following HIPAA standards.
- Explained insurance authorization to patients and facilitated payment collection to streamline patient billing process.
- Processes new patient paperwork and/or updated paperwork.
- Follows established procedures to prepare for upcoming appointments.
- Promoted positive work environment through effective teamwork and collaboration on additional assigned duties.
Front Office Agent
Courtyard by Marriott Hotel
Kingston
10.2015 - 01.2020
- Managed guest check-in and check-out processes, ensuring seamless arrivals and departures.
- Processed reservations and cancellations while managing room assignments and blocks to optimize occupancy.
- Informed guests about hotel amenities, local attractions, and transportation options to enhance their experience.
- Update and maintain accurate guest records. Answer phone calls and respond to emails.
- Resolve guest complaints and issues in a timely and professional manner.
- Resolved guest complaints promptly to enhance customer satisfaction.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Liaised between departments to facilitate operations, ensuring a cohesive experience for guests.
- Supported sales efforts by assisting with site tours for potential clients, showcasing the property's amenities and services.
Administrative Assistant
Ministry of Agriculture
Kingston
06.2008 - 09.2015
- Coordinated scheduling and communication for departmental meetings and events, ensuring seamless execution and attendance.
- Managed filing system, phone lines, email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Monitored and optimized inventory management of office supplies to maintain operational efficiency.
- Planned and executed office events, including holiday parties and team-building activities, fostering team cohesion and morale.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Provided daily assistance to coworkers and staff members with various tasks to ensure smooth operations.
Education
Associate of Applied Science - Health Care Administration
Colorado Christian University
Lakewood, CO08-2028
Graduate Certificate - Certified Nursing Assistant
New York Institute of Healthcare Careers, LLC.
New York, NY03-2021
Graduate Certificate - Supervisory Management
Northern Caribbean University
Kingston, Jamaica03-2014
High School Diploma -
St. Andrew Technical High School
Kingston, Jamaica11-2008
Skills
- Patient care
- Appointment scheduling
- Administrative/clerical support
- Microsoft Office Suite
- Critical thinking
- Customer service
- Active listening
- Reliable team player
References
Available upon request
Timeline
Certified Nursing Assistant
Atrium Health
09.2024 - Current
Patient Service Representative
Carolina Neurosurgery & Spine Associates
09.2021 - 01.2022
Front Office Agent
Courtyard by Marriott Hotel
10.2015 - 01.2020
Administrative Assistant
Ministry of Agriculture
06.2008 - 09.2015
Associate of Applied Science - Health Care Administration
Colorado Christian University
Graduate Certificate - Certified Nursing Assistant
New York Institute of Healthcare Careers, LLC.
Graduate Certificate - Supervisory Management
Northern Caribbean University
High School Diploma -
St. Andrew Technical High School