Tressie McLendon
Monroe
Summary
Dedicated, creative, and hard-working professional with extensive experience in sales and communications, specializing in health insurance and customer engagement.
Overview
7
7
years of professional experience
Work History
Direct to Consumer Inside Sales
Centene Corporation
10.2022 - Current
- Guided clients to select personalized WellCare and Allwell plans.
- Maintained an active North Carolina health insurance license and are actively licensed in 33 additional states under Wellcare.
- Consistently exceeded call performance metrics, achieved goals, and provided feedback to improve team processes and customer experience.
Senior Benefit Consultant II
GoHealth LLC
06.2021 - 08.2022
- Supported clients in making informed choices regarding suitable Medicare options.
- Navigated Marketplace and Marx's platforms for eligibility assessments.
- Earned promotion to Performance team (SB2) within 7 months.
Sales Associate
Food Lion
05.2018 - 07.2019
- Built relationships with customers to encourage repeat business.
- Managed transactions, returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Resident Inside Sales
Windstream Communications, Inc.
08.2019 - 06.2021
- Managed high volume of inbound/outbound calls, resolved customer issues effectively through product knowledge and research.
Sales Associate
Jimmy Jazz
10.2017 - 03.2018
- Monitored industry trends and organized product displays to enhance sales opportunities.
- Assisted customers in transactions and promotions
Education
Bachelor Of Arts - Communication
University of North Carolina At Charlotte
Charlotte, NC12.2018
Skills
- Teamwork and collaboration
- Problem-solving skills
- Exceptional customer service
- Verbal/written communication
- Marketing, Public Relations
- Data Entry
- Sales
- Consumer Relations, Customer Service
- Adaptability
Timeline
Direct to Consumer Inside Sales
Centene Corporation
10.2022 - Current
Senior Benefit Consultant II
GoHealth LLC
06.2021 - 08.2022
Resident Inside Sales
Windstream Communications, Inc.
08.2019 - 06.2021
Sales Associate
Food Lion
05.2018 - 07.2019
Sales Associate
Jimmy Jazz
10.2017 - 03.2018
Bachelor Of Arts - Communication
University of North Carolina At Charlotte
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