TRESOLINE DELVA
Waxhaw
Summary
Operations leader with specialization in school systems and compliance, focusing on effective budgeting and procurement processes. Proven expertise in managing logistics for training events and optimizing documentation to enhance student services while ensuring compliance standards are met.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Distance Lab Facilitator
Union County Early College High School
Monroe
01.2024 - Current
- Coordinated IEP accommodation tracking with EC staff and counselors, supporting compliance and enhancing student support services
- Managed logistics for training and program events, addressing operational gaps and streamlining processes for improved effectiveness
- Implemented and maintained student records, attendance, and progress-tracking systems; ensured accurate documentation for leadership reporting
Permanent Substitute Teacher (ESS)
Marvin High School
Marvin
01.2023 - 01.2024
- Managed daily classroom operations in mainstream and resource settings, ensuring continuity of instruction and precise student records that supported learning outcomes
- Acted as liaison during student support hearings and assisted with IEP development and implementation, maintaining compliance and documentation integrity.
- Enhanced communication between families and staff to foster a positive school climate and promote student safety
Operations Coordinator
Girl Prep Middle School
New York
01.2015 - 01.2022
- Directed school-wide operations, enhancing scheduling, onboarding, vendor coordination, and event logistics for recruitment and student programs
- Trained and coordinated office staff, streamlining operational workflows and elevating customer service for families and partners
- Maintained compliance documentation and recordkeeping, ensuring alignment with district and federal/state requirements
Customer Success Manager
MarketStar
New York
01.2008 - 01.2015
- Managed client accounts to ensure satisfaction and retention.
- Developed customer onboarding processes to enhance user experience.
- Led client-facing operations and vendor relationships, resolving escalations and implementing process improvements that enhanced service reliability
- Collaborated cross-functionally to streamline operational procedures and reporting for improved operational effectiveness
- Collaborated with sales teams to align customer success strategies.
Education
BA - Professional Studies - Project Management concentration
University of North Carolina
Charlotte05-2026
Associate of Arts - Professional Studies
University of North Carolina At Charlotte
Charlotte, NC05-2026
AS - Human Services
Borough of Manhattan Community College
Charlotte, NC01-2022
Skills
- Virtual learning management
- School operations management
- Attendance systems
- Budgeting
- Compliance and reporting
- Logistics management
- Vendor coordination
- Operational analytics
- Stakeholder engagement
- Staff training
Websites
Additional Information
Experience balancing compliance and customer-service orientation in fast-paced school environments, Comfortable managing budgets, procurement workflows, and coordinating events outside normal hours
Certifications And Tools
- Eligible for Career Development Coordinator (CDC) License
- Project Management coursework (UNC Charlotte)
- Systems: IEP documentation systems, Paycom, PeopleSoft, Microsoft Office, Google Workspace, data reporting & tracking
Certification
- Project Management Certificate
Timeline
Distance Lab Facilitator
Union County Early College High School
01.2024 - Current
Permanent Substitute Teacher (ESS)
Marvin High School
01.2023 - 01.2024
Operations Coordinator
Girl Prep Middle School
01.2015 - 01.2022
Customer Success Manager
MarketStar
01.2008 - 01.2015
BA - Professional Studies - Project Management concentration
University of North Carolina
Associate of Arts - Professional Studies
University of North Carolina At Charlotte
AS - Human Services
Borough of Manhattan Community College