Summary
Overview
Work History
Education
Skills
Timeline
Generic

Treshon Singleton

Winterville

Summary

Customer Service Specialist with over 5 years of experience excels in building customer trust and loyalty through expert handling of inbound and outbound calls, creative problem-solving, and effective de-escalation techniques. Demonstrates a strong service mindset, adept at report creation and generation, and committed to maintaining the highest ethical standards. Known for meticulous attention to detail, this professional is dedicated to enhancing customer satisfaction and trust, leveraging a comprehensive skill set to address and resolve escalated customer support issues efficiently.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

U.S. Cellular
05.2022 - Current
  • Developed and maintained customer accounts
  • Utilize customer feedback to identify trends and suggest improvements to enhance overall customer experience and satisfaction.

Customer Service Representative

Victra Verizon Wireless
02.2021 - 01.2022
  • Analyze customer service data trends and identify key areas for improvement, such as call resolution times, customer satisfaction rates, and service quality metrics, to optimize customer service operations and enhance overall customer experience
  • Develop and maintain strong relationships with customers to drive brand advocacy and word-of-mouth referrals, ultimately increasing customer acquisition and market share for Victra Verizon Wireless
  • Implement training programs and workshops to elevate customer service representatives' skills in handling challenging customer inquiries and ensuring consistent delivery of high-quality service, resulting in improved customer satisfaction and loyalty for Victra Verizon Wireless.

Call Center Representative

Asurion
03.2019 - 12.2020
  • Demonstrate empathy and patience when handling challenging customer interactions, showing a genuine interest in understanding their concerns and providing personalized solutions to ensure customer satisfaction and retention
  • Utilize empathy and active listening skills to de-escalate customer situations effectively, ensuring customer satisfaction and loyalty to Asurion
  • Leverage active listening skills to fully understand customer concerns and provide tailored solutions that meet their needs and exceed expectations, enhancing customer loyalty and driving positive brand perception.

Host

Vidant Medical Hospital
Greenville, NC
08.2018 - 11.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

James Madison High School
Brooklyn, NY
06.2016

Skills

  • DEDICATED CUSTOMER SERVICE SPECIALIST (Expert)
  • PRIORITIZATION (Experienced)
  • MULTITASKING (Expert)
  • CUSTOMER RETENTION STRATEGIES (Expert)
  • BUILDING CUSTOMER TRUST AND LOYALTY (Expert)
  • CREATIVE PROBLEM SOLVING (Expert)
  • UPBEAT AND POSITIVE PERSONALITY (Expert)
  • DE-ESCALATION TECHNIQUES (Expert)
  • COURTEOUS WITH STRONG SERVICE MINDSET (Expert)
  • INBOUND AND OUTBOUND CALLING (Expert)
  • REPORT CREATION (Expert)
  • CREDIT CARD PAYMENT PROCESSING (Expert)
  • REPORT GENERATION (Expert)

Timeline

Customer Service Representative

U.S. Cellular
05.2022 - Current

Customer Service Representative

Victra Verizon Wireless
02.2021 - 01.2022

Call Center Representative

Asurion
03.2019 - 12.2020

Host

Vidant Medical Hospital
08.2018 - 11.2019

High School Diploma -

James Madison High School

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Treshon Singleton