Trenton Kyle Rhodes
Hendersonville
Summary
Dynamic professional with a proven track record at Waste Pro USA, excelling in route planning and team leadership. Adept at enhancing customer satisfaction through effective communication and service optimization. Recognized for adaptability and problem-solving skills, ensuring safety compliance while driving operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Swing Driver
Waste Pro USA Inc.
Arden
08.2024 - Current
- Supported operational changes and route adjustments after Waste Pro USA acquired McMinn.
- Adapted to changing routes or schedules as required by the employer.
- Documented daily mileage, gas, and other data.
- Communicated effectively with dispatch and customers to provide status updates.
- Followed routes assigned by dispatchers to meet daily objectives.
- Ensured vehicle cleanliness and performed regular maintenance checks.
Swing Driver
McMinn Waste
Hendersonville
02.2020 - 08.2024
- Directed operations as lead driver for commercial and residential waste collection.
- Optimized procedures to boost operational productivity.
- Lead a team of 11 employees.
- Enhanced customer support and managed route planning.
- Ensured safe work practices by guiding new employees through procedures.
Car Sales Professional
Economy Honda Superstore / Mountain View
04.2018 - 09.2019
- Greeting customers as they enter the car lot
- Gaining a rapport with customers
- Asking open ended questions which helps narrow down the customers search
- Providing exceptional customer service and support while informing potential buyers of all features and benefits any vehicle, that may interest them, has to offer
- Willing and able to close the sale and come to an agreement on final numbers
- Following up with all buyers and non-buyers in order to insure no missed opportunities for a sale
Customer Service Specialist/Sales Representative
Comcast Xfinity
Chattanooga
09.2017 - 04.2018
- Assist customers with issues in billing, services, technological support and security
- Understand and answer any and all questions a customer may have
- Offer new services and current promotions to increase CSI {Customer Satisfaction Index)
- Responsible for nightly bank deposit, fellow co-workers register countdown and reconciling safe
- Meeting monthly sales goals
Education
University of Tennessee at Chattanooga -
University of Tennessee at Chattanooga
Chattanooga, TN05.2006
Graduate -
Hixson High School
05.2005
Skills
- Route planning
- Safety compliance
- Customer communication
- Team leadership
- Problem solving
- Dispatch coordination
- Service optimization
- Adaptability
- Customer service
- Organizational skills
- Safe driving techniques
References
- Jeremy McMinn - 828 329 7637
- Johnny House - 828 230 7665
- Ronnie Kilby - 828 713 7813
Timeline
Swing Driver
Waste Pro USA Inc.
08.2024 - Current
Swing Driver
McMinn Waste
02.2020 - 08.2024
Car Sales Professional
Economy Honda Superstore / Mountain View
04.2018 - 09.2019
Customer Service Specialist/Sales Representative
Comcast Xfinity
09.2017 - 04.2018
University of Tennessee at Chattanooga -
University of Tennessee at Chattanooga
Graduate -
Hixson High School
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