Trent Graybeal
Kannapolis
Summary
Results-driven supervisor with expertise in workflow management, safety compliance, and team leadership. Proven ability to enhance operational efficiency and ensure customer satisfaction through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Supervisor
UPS Customer Center
Salisbury
05.2013 - Current
- Assisted team in daily operations and workflow management.
- Supported staff in executing standard operating procedures effectively.
- Engaged with customers to ensure satisfaction and resolve inquiries.
- Observed safety protocols to promote a safe work environment.
- Communicated updates and changes in procedures to the team promptly.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on basic tasks and company policies.
Education
Bachelor of Science - Business Management
Coastal Carolina University
Conway, SC12-2009
Skills
- Workflow management
- Customer service
- Safety compliance
- Team supervision
- Standard operating procedures
- Conflict resolution
- Time management
- Employee training
- Problem solving
- Safety protocols
- Staff management
- Goal oriented
- Team building
- Decision-making
- Negotiation
- Budget management
- Active listening
Timeline
Supervisor
UPS Customer Center
05.2013 - Current
Bachelor of Science - Business Management
Coastal Carolina University
Similar Profiles
Manuel BarraganManuel Barragan
Loader and Unloader at UPS Customer CenterLoader and Unloader at UPS Customer Center
Davion GoldDavion Gold
Package Handler at UPS Customer CenterPackage Handler at UPS Customer Center
Claudymar DeoliveiraClaudymar Deoliveira
deliverer driver at UPS Customer Centerdeliverer driver at UPS Customer Center
Dashaun JohnsonDashaun Johnson
Package Handler at UPS Customer CenterPackage Handler at UPS Customer Center
Alyssa BurrisAlyssa Burris
Medical Scribe at Novant Health Heart & Vascular InstituteMedical Scribe at Novant Health Heart & Vascular Institute