Trent Graybeal
Kannapolis
Summary
Results-driven supervisor with expertise in workflow management, safety compliance, and team leadership. Proven ability to enhance operational efficiency and ensure customer satisfaction through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Supervisor
UPS Customer Center
Salisbury
05.2013 - Current
- Assisted team in daily operations and workflow management.
- Supported staff in executing standard operating procedures effectively.
- Engaged with customers to ensure satisfaction and resolve inquiries.
- Observed safety protocols to promote a safe work environment.
- Communicated updates and changes in procedures to the team promptly.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on basic tasks and company policies.
Education
Bachelor of Science - Business Management
Coastal Carolina University
Conway, SC12-2009
Skills
- Workflow management
- Customer service
- Safety compliance
- Team supervision
- Standard operating procedures
- Conflict resolution
- Time management
- Employee training
- Problem solving
- Safety protocols
- Staff management
- Goal oriented
- Team building
- Decision-making
- Negotiation
- Budget management
- Active listening
Timeline
Supervisor
UPS Customer Center
05.2013 - Current
Bachelor of Science - Business Management
Coastal Carolina University