Treasure Martin
Charlotte
Summary
Entrepreneurial and results-driven business owner with proven experience in customer service, team leadership, and marketing strategy. Founder of a successful beauty and lash extension brand, specializing in client retention, staff training, and brand development. Recognized for enhancing client experiences, improving operational efficiency, and driving business growth through innovative marketing and mentorship programs. Adept at building strong client relationships, leading high-performing teams, and delivering premium service experiences.
Overview
7
7
years of professional experience
Work History
Salon Owner
Bling Barbiee
Charlotte, NC
05.2020 - Current
- Managed salon operations, ensuring high-quality customer service and satisfaction.
- Developed marketing strategies to increase client base and brand awareness.
- Oversaw inventory management.
- Mentored staff in advanced beauty techniques and customer interaction skills.
- Implemented training programs that improved team efficiency and service quality.
- Analyzed market trends to adapt services and enhance competitive positioning.
- Established strong vendor relationships, negotiating favorable terms for products and supplies.
- Enhanced client retention through personalized follow-ups and loyalty programs.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained posting of MSDS sheets in workplace.
Crew Member
Dunkin' Donuts
Charlotte, NC
01.2019 - 05.2020
- Assisted with food preparation and assembly to maintain quality standards.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated kitchen equipment following safety protocols to ensure a safe working environment.
- Maintained cleanliness and organization of workstations to support operational efficiency.
- Collaborated with team members to meet daily production goals and enhance workflow.
- Participated in training programs to learn operational procedures and improve skills.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Science - Biology / Business
Johnson C Smith University
Charlotte05-2028
Skills
- Leadership
- Employee training
- Graphic design skills
- Social media strategy
- Hair styling techniques
- Strategic development
- Equipment maintenance
- Appointment scheduling
- Effective communication
- Health and safety regulations
- Business growth and retention
- Expertise in PowerPoint design
Timeline
Salon Owner
Bling Barbiee
05.2020 - Current
Crew Member
Dunkin' Donuts
01.2019 - 05.2020
Bachelor of Science - Biology / Business
Johnson C Smith University