Travis J Isaacs
Wilkesboro
Summary
Valuation specialist with extensive experience in property appraisal, property tax statute interpretation, and revenue reconciliation. Demonstrated leadership in project management and employee training, enhancing team efficiency and performance. Proven track record of delivering accurate valuations and optimizing processes to support organizational goals.
Overview
36
36
years of professional experience
4
4
Certifications
Work History
Valuation specialist I & II
NCDOR
Raleigh
08.2012 - Current
- Interpreted property tax statutes and mediated appeals for property tax commission.
- Assisted counties with appraisals of personal and real property.
- Led TAG & Tax project, collaborating with stakeholders to address customer service issues.
- Oversaw reconciliation of property tax revenue, software enhancements for NCVTS.
- Certified NCDOR instructor for Personal Property Assessment, Listing and Assessing, DOR Billboard workshop and NCVTS training workshop.
Watauga County LPA Director
Watauga County Government
Boone
10.2006 - 08.2012
- Supervised office operations and processed monthly property tax billing for RMV, ensuring accurate and timely revenue collection.
- Reconciled daily revenue for deposit and monitored inventory for loss prevention.
- Processed and verified title and registration transactions for accuracy daily.
- Instructed staff on transaction processing and quality customer service, enhancing skills for managing difficult situations.
- Managed local government LPA operations for Watauga County, facilitating community engagement and compliance with regulations.
Business Personal Property Manager
Watauga County Tax Administration
Boone
07.2002 - 10.2006
- Listed and appraised all business personal property in the county.
- Initiated billing and performed discoveries on unlisted or underlisted property.
- Performed audits and worked with third party vendor on commercial audits.
- Worked in listing department where we managed, PUV program, individual listing and manufactured home appraisal.
- Prepared appeal information for the Board of E&R.
- Assisted taxpayers in person and other communication to provide quality customer service to citizens.
Assistant Golf Professional
Roan Valley Golf Estates
Mountain City
11.1989 - 06.2002
- Coordinated golf tournaments and events, enhancing member participation and satisfaction.
- Provided exceptional customer service to enhance member experience.
- Ran successful golf camp for diverse skill levels, increasing client base, and revenue.
- Implemented promotional strategies, increasing member engagement and participation in events.
- Managed inventory of golf merchandise and equipment, ensuring availability and variety for members.
- Trained new staff on policies, procedures, and customer interaction.
- Collaborated with management on improving course conditions and services.
- Assisted in daily operations of golf course and facilities.
Education
BBA - Business Administration And Management
Appalachian State University
Boone, NC05-1994
Skills
- NCDOR Certified Level II Personal Property Appraiser
- NCDOR Certified Level I Real Property Appraiser
- Personal Property Specialist Designation IAAO
- Property appraisal
- Tax statute interpretation
- Revenue reconciliation
- Audit coordination
- Project management
- Stakeholder collaboration for Tag & Tax project
- IAAO & NCDOR Instructor
- Customer service training
Certification
Certified NCDOR Level II Personal Property Appraiser
Timeline
Valuation specialist I & II
NCDOR
08.2012 - Current
Watauga County LPA Director
Watauga County Government
10.2006 - 08.2012
Business Personal Property Manager
Watauga County Tax Administration
07.2002 - 10.2006
Assistant Golf Professional
Roan Valley Golf Estates
11.1989 - 06.2002
BBA - Business Administration And Management
Appalachian State University